[Coupang] Operations Specialist
(Global Marketplace)

모집부문 및 상세내용


Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

 

 Role Overview
The Global Marketplace ROW team is looking for a Global Marketplace Operations Specialist who is customer obsessed, motivated, meticulous and an sharp eye for detail to support critical operational functions. We require an individual with excellent attention to detail and process-oriented mindset to accomplish tasks with grit.
This role will be responsible for the timely and accurate processing of payments to Coupang Global Marketplace Sellers, review of Seller applications, and processing of Seller operational inquiries. This role will also support in the benchmarking of product prices to ensure attractive promotions are submitted by Sellers. You will be partnering with various stakeholders from Accounting, Seller Support and Account Managers to achieve these objectives.

 

What You Will Do
Review regular seller payments and process them for Global Sellers.
Review Seller applications and supporting documentation to ensure they adhere to Coupang police. Role may require contacting Sellers to verify their identity and application.
Receive Seller inquiries and account change requests from Seller Support and implement them using back-end tools like Salesforce.
Benchmark product prices to ensure products have competitive and practical discounts for Seller promotions. 

 

Basic Qualifications
Bachelor’s degree
5+ years of relevant work experience in payment or eCommerce operations
Strong proficiency in Excel
Strong attention to detail, team player
Able to speak and write Korean and English fluently
 

Preferred Qualifications 
Experience in seller operations from e-commerce and marketplaces
Experience in payment operations in Fintech and Banking firms
Trilingual – English/Korean/Chinese or Japanese
Knowledgeable in Salesforce

근무조건

ㆍ근무형태:정규직
ㆍ근무지역:(05510) 서울 송파구 송파대로 570(신천동) - 서울 2호선 잠실 에서 300m 이내

전형절차 및 유의사항

Recruitment Process and Others 

Recruitment Process
· Application Review - Phone Interview - Virtual Onsite Interview – Offer
· The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
· Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider
· This job posting may be closed prior to the stated end date for application if all openings are filled.
· Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
· Coupang does not discriminate against disabled applicants or those with veteran status.
· We are proud to offer equal opportunities for all applicants.

Privacy Notice
· Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/

Document Return Policy   
· This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
· A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
· A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email (recruitingops@coupang.com). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
· In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.
· Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.