Digital Project Manager / Consultant (e-Commerce, CRC)

㈜리치몬트코리아는 Cartier, Montblanc, Van Cleef & Arpels, Piaget, Chloe, Vacheron Constantin, IWC, A. Lange & Sohne, Jaeger-LeCoultre, Roger Dubuis 등의 브랜드를 보유한 세계적인 Luxury Group이며, 한국법인에는 1,200여명의 직원이 근무하고 있습니다.

KEY RESPONSIBILITIES

1. Digital ecosystem management: Coordinating all projects streams, driving milestones, progression tracking, implementation, ensuring technical integration and deployment, change management
2. Actively participating to cross-functional projects and implementing high value digital applications with a strong business impact
3. Managing projects (timeline, budget…) from start to finish, including handing over projects to subsequent stakeholders 
4. Handling all functional specifications
5. Communicating on the projects with all departments (business, IT, corporate services…)
6. Identifying new opportunities as well as facilitating & optimizing the implementation of new applications or features
7. Training end users as well as being the key point of contact for support needs
8. Create documentations related to new project procedures, end user manuals and operation guidelines.
9. Be responsible to roll out HQ and regional digital solutions across Maisons and Group Functions
10. Organize training for Maison / CRC end users’ competency upgrade following new operation needs.
11. Coordinate operational and functional testing for new project activation and new features implementations
12. Implement effective process/workflow adjustments based on workload and analysis of statistical data
13. Support between Korean and English translation on internal and external documentations

SKILLS 
Fluent both in Korean & English 

• MS Office proficiency (Word/ PowerPoint / Excel / Outlook)
• Prior experience with excellent digital project management skill with ownership and ability to handle multiple tasks simultaneously 
• High attention to detail
• Flexible and positive way of thinking about change
• Proficiency with the Contact center, CRM and eCommerce systems & tools
• Excellent planning, organizational, time management, and analytical skills
• Ability to analyze information, identify problems and develop action plans

PROFILE
Minimum 3 years of relevant experience in Project Management / e-Commerce / Client Relations Centre (Experience in Salesforce and SAP a plus)

• Digital savvy and can think out of the box. Strong passion for web, mobile, technologies to create an exceptional customer experience
• Strong understanding of online and offline customer journey 
• Demonstrate project management skills and project delivery on time 
• Solid understanding of the Korean consumer behavior and digital landscape
• Fast-learner, rigorous, organized, dynamic, proactive and team player 
• Independent and able to treat confidential information
• Experience from a group environment a plus
• Strong organizational, coordination skills and attention to detail 
• Must possess the ability to work in a dynamic, service oriented, matrix corporate environment
• Good interpersonal and communications skills