[NIKKISO CE&IG]After Market Service Manager 채용

Job Title: Aftermarket Service Manager

Department: AMS

Position Summary:

The Field Service Manager is responsible for overseeing and management of all aspects of field service operations within our regional organization. This individual will lead a team of field technicians and field service planners, to ensure the successful execution of service projects, while maintaining a high level of customer satisfaction. The Field Service Operations Manager will collaborate closely with other departments to optimize processes, improve efficiency, and drive profitability.

Essential functions & Responsibilities:

1. Leadership and Team Management

• - Lead, mentor and coach a team of workshop engineers, field technicians, promoting a positive and collaborative work environment.
• - Set performance objectives, conduct performance evaluations, and provide constructive feedback to drive continuous improvement.
• - Develop and implement training programs to enhance technical skills and ensure adherence to company policies and procedures.
• - Foster a positive and collaborative team environment, encouraging open communication and teamwork.
  
  

2. Operational Management

• - Oversee development and maintenance of workshop and field service schedules and allocation of resources appropriately to meet service demands while optimizing efficiency.
• - Monitor the status and progress of service projects, ensuring timely completion and accurate documentation of all service activities.
• - Develop and manage the regional workshop and field service budget, ensuring cost-effective operations.
  
  

3. Safety and compliance:

• - Champion safety as a top priority, including conducting safety training and ensuring compliance with all safety policies.
• - Develop and communicate specific safety policies and procedures relevant to field service.
  
  

4. Training and Performance Management:

• - Oversee training and development to enhance team skills and performance.
• - Conduct regular coaching sessions and performance reviews.
• - Develop and deliver internal training programs.
  
  

5. Process Improvement

• - Implement process for accurate maintenance and submittal of documentation of workshop and field activities, such as service records, inspection reports, and job documentation.
• - Identify areas for improvement within the workshop and field service operations, including processes, procedures, tools, and technologies.
• - Implement strategies to streamline operations, increase efficiency, and reduce costs while maintaining high-quality service delivery.
• - Regularly review and analyze service metrics, generate insightful reports, and implement corrective actions when necessary.

Requirements & Skills:

• - Degree in technical discipline preferred.
• - At least 5-7 years of leading field service operations in a similar industry or related field.
• - Experience in managing budgets, resources, and project timelines.
• - Previous exposure to and knowledge of rotating equipment working within an industrial environment.
• - Strategic Mindset: Ability to think strategically and make informed decisions. Analyze data, identify trends, and develop effective strategies to optimize operations and drive efficiency.
• - Leadership Skills: The ability to build and effectively lead a team to achieve business objectives.
• People Management Skills: Ability to manage, motivate, and develop people within the team, through performance management and talent development.
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지원방법: 홈페이지 지원 (krwcareers-nikkiso.icims.com)

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