외국계헬스케어그룹) Customer Service Specialist

Position Overview: Customer Service Specialist The customer service specialist represents company to external and internal customers and manages all kinds of orders and supports customer service issues. It expands to proceed all operating process from order entering and shipping with collaboration from the logistics team and the related departments to achieve desired results. 

Key Responsibilities

 • Manage the daily process of the sales orders and the delivery and coordinate the long term/pending orders and the processes 

 • Review/Monitor the shipment, inventory and backlog and share the information on time with customers and related departments

 • Manage the payment issues including credits/reporting and required conditions to proceed all supply process smoothly.

 • Cooperate with the logistics team, Business Units and finance & operations stakeholders 

 • Documentation for all the operating process from order entering to shipment in compliance with policies

 • Communication Windows with customers and each department to serves to improve awareness and solve problems on Customer Service issues 

 • Handles internal/external customer calls and requests on customer satisfaction and problem resolution

 • Work closely with Business Units and functional stakeholders to meet the target

 • Build/Update Weekly/Monthly/Quarterly Sales Reports and specific reports

 • Manage the return process in compliance with policies, procedures and work instructions

 • Assist in internal and external audits

 • Typically, an individual contributor with responsibility in a professional discipline or specialty.

 • Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results.

 • May act as a mentor to colleagues or may direct the work of other lower level professionals. 

The majority of time is spent delivering and overseeing the projects – from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education. 

Key Skills: 

 • Minimum 4-year experience in Customer Service or Supply Chain, including domestic sales, Preferred in medical field

 • Minimum 1-year working knowledge of SAP

 • English Fluency for reading, writing and speaking

 • Knowledge of Microsoft Office including Excel, with an ability to learn other computer-based systems

 • Ability to work and communicate with others in a professional and effective manner\ • Ability to work in collaborative and independent work situations