Field Service Engineer (신입/경력)

Key Responsibilities:

- Provides onsite installation of instruments, upgrades, updates, repairs, and preventative maintenance service

- Displays professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions.

- Achieves specified revenue targets while satisfying customer from instrument repair, installs and PM’s.

- Interacts with customers to offer and close the sale of service contracts and other service products.

- Collaborates with internal partners to resolve customer issues and improve processes.

- Follows all reporting responsibilities of Remote Service Dispatch (RSD), Escalation, Field Problem Report (FPR) and Field Service Report (FSR) submissions.

- Is familiar with and follow policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.

- Executes Qualification & Validation Products at customer sites.

- Maintains their technical competency level servicing new instrument and problems by attending trainings, staff meetings and remaining up to speed on new products, markets, customers, and competitors.

- May be required to perform other related duties as required and/or assigned.

Requirements/Qualifications:

- Requires a bachelor’s degree in electronic, electrical engineering, biology, chemistry or related field or equivalent work experience and knowledge.

- Junior(신입), up to 8 years’ experience in related science, engineering and/or customer skills

- Uses effective questioning to identify customer needs

- Exercises judgment setting work priorities and identifies next steps

- Requires minimal oversight

- Participates as a positive influence on the team

- Quickly adapts to change with positive and constructive feedback