[ASML] LCP Customer Support Engineer

Introduction

The LCP (Litho. Computing Platform) customer support engineer is responsible for support and maintenance of LCP systems at the customer site by providing technical support , and  is responsible for the necessary transfer of knowledge to the customer.

Job description

·         Represents ASML at the customer’s site in a professional way

·         Takes responsibility for support  system performance

·         Performs qualification of software functionality & maintain computing system of LCP

·         Provides  technical support on integration of systems, in order to minimize impact on production output

·         Interfaces with internal and external customers on technical issues and improvement proposal

·         Transfers knowledge and trains colleagues on existing and newly introduced products

·         Takes responsibility for implementing these demands in new and existing products and install base.

Education

Bachelor in Computer Science.

Experience

·         Good knowledge of the English language, good knowledge of the Korean language

·         Knowledge of Linux environment

o   Red Hat or Centos

o   Ubuntu

·         Knowledge of VM ware environment

o   Blade Server technology / Cloud computing components

o   Storage solutions

·         script language

o   Perl / Python / PHP / BASH(*)

·         Understanding Factory automation

o   xml, HTTP, EDI, SECS communication

Personal skills

·         Pro-active attitude and taking initiative

·         Analytical skills

·         Team player with excellent communication skills in a multicultural work environment.

·         Strong technical familiarity and motivation.

·         Good communication and customer skills.

·         Verbal and written English skills.