Main responsibilities:
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SMS Call Handling support; monitoring all SO
from opening till closing including backend process in the Finance
-
SMS Timewriting support; monitoring the
timewriting for timely input and correction, till approval.
-
Training / guide CS engineers on Call handling
and Timewriting
-
User acceptance test (UAT) and Project item to
be implemented in PRD
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Billable labor / part management; all billable
labor / material process, price adjustment, quotation, return part handing, etc
till billing process in the Finance.
-
CAM backlog management ; monitor CAM backlog and
update machine configuration by following the procedure.
-
Data analysis and report
•
OSO report; manage all open SOs for timely
closing, daily follow up and weekly / monthly report on aged items.
•
TW report; follow up timewriting submission and
approval status and weekly report
•
Labor / Part usage analysis; linked to the
monthly finance report, provide deep / detail level analysis on the labor / part
spending
•
Utilization report; monthly report on labor
utilization, follow-up on high / low utilization for root cause and action plan
•
Overtime report; weekly / monthly report on
overtime status, follow up on high OT cases for root case and action plan
•
Billable labor / Part report; monthly report on
billable labor / material status for revenue and pending items with action
plans.
•
Local Solving rate; monthly report on the local
solving rate
•
SAP authority management for CS engineers.
•
SAP data management on part / price information.
•
Function location management for relocation /
installation
•
Install Base list management
Education: Bachelor’s Degree or above, Finance,
Accounting, Business Administration preferred.
Experience: N/A, Finance / Support organization background
preferred.
Personal skills:
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Self-motivated and flexibility.
-
Good coordination skills and interpersonal
skills.
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Pro-active, self-initiative and self-driven for
planning, preparation and execution.
-
Good internal and customer communication skills.
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Good verbal and written language skills in
English.
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Good team player and wider angle of view.
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Critical thinking and business acumen.
-
Data analysis and reporting skill to find out
the area to focus (preferred)
-
Experience on SAP / MS Office preferred.
