[글로벌 체외진단 의료기기 A사]Remote Support Specialist 채용

[회사 소개]
글로벌 체외진단 의료기기 A사 
*기업 정보는 지원자에 한해 상세안내드립니다.

[Major Responsibilities]

1. 1. Provide accurate and timely assistance, technical information and advice regarding ADD products and services before, during, and after a call (customer call or mail) to maintain and improve the organization's customer relationships. 
   
2. 2. This role takes ownership of the customer experience and must maintain composure & professionalism in difficult situations while working independently. 
3. 3. Communicate with customers (via phone & email) to answer their enquiries, understand and answer their technical question, assess their needs. Able to understand hardware, software and reagents issues. 
4. 4. Apply established procedures, use appropriate tools and systems to solve technical problems through case management and follow-up on the status of outstanding cases.
5. 5. Record accurately information in the appropriate system and make sure to follow up with the “Off-hours” team and specific country team.
6. 6. The resource will apply their clinical laboratory and technical knowledge to provide continual support services to ensure ongoing customer satisfaction.

7. 7. Additional responsibilities include:

   • - Promoting the technical expertise of support personnel
   • - Promote customer adoption of contacting Remote support as troubleshooting first point of contact 
   • - Instrument monitoring via dashboard visualization platform and provide a proactive call to customers
   • - Performed proactive analysis using the tools provided and assist in proving the concept of unplanned to plan instrument downtime

• * 고객 전화 지원 및 대시보드 시각화 플랫폼에서 모니터링 수행 (교육 및 안내 제공)
• * 여러 부서의 팀과 협력하여 문제를 제안, 권장, 해결책 제공
• * 고객의 문제 해결을 위한 지원
  
  

[자격요건]

• - 대학교 4년제 졸업 이상
  - 영어 사용이 능숙한 후보자
  
  [우대조건]
  - 의용 공학 관련 전공자 우대
  

  - 2-3년간의 임상 실험실 실습, 진단 관련 경력 (Clinical laboratory practice, Field service engineer) 우대 
  - Languages: Thai, Bahasa Indonesia, Mandarin, Cantonese, Tagalog, Vietnamese 사용 가능 우대