핵심 정보
- 경력
- 무관(신입포함)
- 학력
- 대졸(2,3년제) 이상
- 근무형태
- 정규직 수습기간 6개월
- 급여
- 면접 후 결정
- 근무지역
- 서울 종로구, 서울전체, 전국 (재택근무 가능)
본 채용정보는 마감되었습니다.
피크사이언티픽인스트루먼츠코리아(유)에서 채용공고가 시작되면 이메일로 알려드립니다.
상세요강
담당업무
ㆍ개요
현장 서비스 엔지니어는 지역 서비스 매니저에게 보고하고 국내에서 PEAK Gas Generator를 사용하는 고객에 대한 서비스 제공을 담당합니다. 이 역할은 철저한 자기 관리하에 창의적인 자세를 바탕으로, 최상의 서비스 품질을 고객에게 제공하고 관리하여 전반적인 비즈니스 성장을 지원하는 역할입니다.
Job Purpose
• To carry out preventive maintenance, installation & commissioning, training, and technical support for Peak Generators
• Diagnose errors or technical problems and determine proper efficient solutions
• Managing re-visit, response time to customers and achieving global service delivery metrics
• To provide OEM partners with professional support on the maintenance, repairs, and installation of Peak generators
• To engage with customers during visits to better understand their needs or requirement towards usage of Peak generators, which could in turn generate new service sales or new sales lead.
• Provide strong service delivery to ensure total customer satisfaction
• Report field failure and component failure to Technical Manager
• Adhering to Global Escalation policy
• Support team members regionally when required or call-for
• Produce timely and detailed monthly service and technical reports
• Build close and positive relationship with sales personnel to ensure point of sales of equipment to service delivery is well communicated
• To ensure own spare parts van stock level is up to mark, stock quantities can support own remit.
• Drive positive relationships with Sales counterparts to deliver an exceptional level of customer satisfaction and service growth.
• Drive reduction in monthly travel expenditures, capitalizing on maximizing efficiencies wherever possible
• Ensures that field service best practices are leveraged throughout the organization
Operational
• Working with the back office to respond to all incoming customer requests (telephone and email) in a professional, prompt, and efficient manner to ensure total customer satisfaction
• Manage the service schedule with Service Administrator, ensuring preventative maintenance visits are scheduled in a timely manner and that breakdowns are addressed within the agreed response parameters
• Provide updated and accurate customer details to Service Administrator and Market Development Manager to maintain Peak information systems to improve overall efficiency of dealing with customer support
• Actively monitor van stock usage and ensure accurate inventory levels are maintained monthly
• Manage the technical helpdesk to ensure all outstanding field service jobs are correctly planned and scheduled according to priority
• Promptly report any serious operational issues to the Technical Service Supervisor
Key Skills
• Ability to multi-task while keeping focus to ensure tasks is completed.
• Excellent technical communication skills, working across all levels, functions, and regions
• Proficiency for clear and effective communication.
• The ability to manage relationships, including good team working skills
Measurement
• Achieving Service Delivery metrics
• Adhering to global escalation policy. Pooling necessary resources to formulate solutions
• Continuous availability of spare parts through accurate maintenance of the stock inventory
• Continuous improvement on technical knowledge and achieve high scoring in annual Knowledge Review
• Timely submission and providence of reports and active scheduling of services with end-customers
Living by the Peak Values
Put Customer First, keep customer needs at the heart of every decision and action
Be Innovative, always curious and open to new ideas and better ways of doing things
Stay Agile, be responsive and make timely, considered and well-informed decisions taking accountability for the outcomes
Always Respectful, kind and supportive, always look for the best in each other and strive to help one another do a better job
ShowPride & Passion, be proud about what we do and enjoy our work
ㆍ자격요건
- 학력 : 초대졸 / 대졸
- 운전면허 소지 및 가능자
ㆍ우대사항
- 관련직종 및 업종 종사자(고객사 방문 및 관리 경험자)
- 영어가능자(필수x)
ㆍ근무지역
- 외근업무 : 수도권 및 강원도/충청권 (필요시 지방 출장 포함)
ㆍ개요
현장 서비스 엔지니어는 지역 서비스 매니저에게 보고하고 국내에서 PEAK Gas Generator를 사용하는 고객에 대한 서비스 제공을 담당합니다. 이 역할은 철저한 자기 관리하에 창의적인 자세를 바탕으로, 최상의 서비스 품질을 고객에게 제공하고 관리하여 전반적인 비즈니스 성장을 지원하는 역할입니다.
Job Purpose
• To carry out preventive maintenance, installation & commissioning, training, and technical support for Peak Generators
• Diagnose errors or technical problems and determine proper efficient solutions
• Managing re-visit, response time to customers and achieving global service delivery metrics
• To provide OEM partners with professional support on the maintenance, repairs, and installation of Peak generators
• To engage with customers during visits to better understand their needs or requirement towards usage of Peak generators, which could in turn generate new service sales or new sales lead.
• Provide strong service delivery to ensure total customer satisfaction
• Report field failure and component failure to Technical Manager
• Adhering to Global Escalation policy
• Support team members regionally when required or call-for
• Produce timely and detailed monthly service and technical reports
• Build close and positive relationship with sales personnel to ensure point of sales of equipment to service delivery is well communicated
• To ensure own spare parts van stock level is up to mark, stock quantities can support own remit.
• Drive positive relationships with Sales counterparts to deliver an exceptional level of customer satisfaction and service growth.
• Drive reduction in monthly travel expenditures, capitalizing on maximizing efficiencies wherever possible
• Ensures that field service best practices are leveraged throughout the organization
Operational
• Working with the back office to respond to all incoming customer requests (telephone and email) in a professional, prompt, and efficient manner to ensure total customer satisfaction
• Manage the service schedule with Service Administrator, ensuring preventative maintenance visits are scheduled in a timely manner and that breakdowns are addressed within the agreed response parameters
• Provide updated and accurate customer details to Service Administrator and Market Development Manager to maintain Peak information systems to improve overall efficiency of dealing with customer support
• Actively monitor van stock usage and ensure accurate inventory levels are maintained monthly
• Manage the technical helpdesk to ensure all outstanding field service jobs are correctly planned and scheduled according to priority
• Promptly report any serious operational issues to the Technical Service Supervisor
Key Skills
• Ability to multi-task while keeping focus to ensure tasks is completed.
• Excellent technical communication skills, working across all levels, functions, and regions
• Proficiency for clear and effective communication.
• The ability to manage relationships, including good team working skills
Measurement
• Achieving Service Delivery metrics
• Adhering to global escalation policy. Pooling necessary resources to formulate solutions
• Continuous availability of spare parts through accurate maintenance of the stock inventory
• Continuous improvement on technical knowledge and achieve high scoring in annual Knowledge Review
• Timely submission and providence of reports and active scheduling of services with end-customers
Living by the Peak Values
Put Customer First, keep customer needs at the heart of every decision and action
Be Innovative, always curious and open to new ideas and better ways of doing things
Stay Agile, be responsive and make timely, considered and well-informed decisions taking accountability for the outcomes
Always Respectful, kind and supportive, always look for the best in each other and strive to help one another do a better job
ShowPride & Passion, be proud about what we do and enjoy our work
ㆍ자격요건
- 학력 : 초대졸 / 대졸
- 운전면허 소지 및 가능자
ㆍ우대사항
- 관련직종 및 업종 종사자(고객사 방문 및 관리 경험자)
- 영어가능자(필수x)
ㆍ근무지역
- 외근업무 : 수도권 및 강원도/충청권 (필요시 지방 출장 포함)
함께하기 위한 방법
- 접수기간 : 2024년 03월 08일 (금)20시 00분 ~ 2024년 04월 07일 (일) 23시 59분
- 접수방법 : 사람인 입사지원
- 이력서양식 : 사람인 이력서 양식
함께하기 위한 여정
- 서류전형
- 1차면접
- 2차면접
- 인적성검사
- 최종합격
지원자 통계
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- 지원자수
- 26명
- A S 기사
- 26명
성별 현황
지원자수
- 남자
- 96%
- 25 명
- 여자
- 4%
- 1 명
연령별 현황
20대
30대
40대
50대
60대 이상
학력별 현황
고졸이하
2~3년제
4년제
석사
박사
경력별 현황
신입
1년 미만
1~3년
3~5년
5년 이상
연봉별 현황
2,200
~2,600
~2,600
2,600
~3,000
~3,000
3,000
~4,000
~4,000
4,000
이상
이상
외국어 현황
TOEIC
TOEFL
TEPS
TOEIC Speaking
OPIC
JPT
HSK
기타
TOEIC
600
미만
미만
700
미만
미만
800
미만
미만
900
미만
미만
900
이상
이상
TOEIC
SPEAKING
SPEAKING
IM1이하
IM2
IM3
IH
AL
AM
AH
OPIC
IL이하
IM1
IM2
IM3
IH
AL
JPT
600
미만
미만
700
미만
미만
800
미만
미만
900
미만
미만
900
이상
이상
자격증 현황
1종보통운전면허
자동차운전면허
한국사능력검정..
리눅스마스터2급
워드프로세서1급
기타
자격증 개수
미보유
1개
2개
3개
4개이상
포트폴리오 및 기타문서 제출
- 2 이력서 4명
- 3 자격증 3명
- 포트폴리오 3명 증명서 2명 경력기술서 1명 기타 1명
- 미첨부
- 16명
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