Key Responsibilities
● Capture and diagnose issues in the TM500/E500 product and communicate them directly to the development team by providing accurate and analytic technical reports
● Be the customer facing technical and product expert for the technologies provided by the Wireless BU.
● Provide customer/FAE training for Wireless BU products and technologies.
● Provide high-level technical support to customers relating to the 3GPP defined protocol behaviour and operation of the TM500/E500 product.
● Independently resolving problems encountered in the product
● Working across different teams and with customers to solve problems
● Must be willing to travel to customer site at short notice.
Skills
● Possess a good understanding of mobile telecoms for NR (5G) & LTE (4G)
● Proven experience in protocol feature analysis
● Analysis captured data against expected outcomes
● Previous experience of writing test scripting (Python) is desirable but not essential
● Previous experience of test plan and test execution is desirable but not essential.
● The ability to produce good technical documents
● Experience of IP based data applications (e.g., FTP, HTTP, RTSP, VoLTE, VoIP)
● Ability to solve various issues using a variety of methods and techniques
● Proven ability to work with very little input
● Proven analytical and problem-solving skills
● Proficient collaboration and team working skills, with the ability to develop and maintain strong productive relationships
● Proven English communication skills, both verbal and written
● The ability to work within multiple projects simultaneously to meet deadlines, both independently and as part of a team
Work location: Customer’s office (based on business requirements)
Employment type: Permanent
