Associate Specialist, Owned eCommerce 경력 모집

Job Title: Associate Specialist, Owned eCommerce

Job Reports to: Senior Manager, Owned eCommerce

Job Level: Individual Contributor

Department: eCommerce

Location: Seoul, South Korea

Date Prepared: March 2024

Who we are:

Crocs, Inc. (NASDAQ: CROX) is a world leader in innovative casual footwear for men, women, and children. Crocs offers a broad portfolio of all-season products, while remaining true to its core molded footwear heritage. All Crocs™ shoes feature Croslite™ material, a proprietary, revolutionary technology that gives each pair of shoes the soft, comfortable, lightweight, non-marking and odor-resistant qualities that Crocs fans know and love. Crocs celebrates the fun of being a little different and encourages fans to "Come As You Are" in every colorful pair of shoes. Since its inception in 2002, Crocs has sold more than 600 million pairs of shoes in more than 90 countries around the world.

Crocs eCommerce Team has been expanding its digital presence in Korea with the unique brand value and digital strategy. We are excited to have a competent Sales Operation Specialist joining our journey to make a big success together.

Role Mission:

The eCommerce Sales operation specialist will be responsible for Crocs.com site maintenance, order management, and execution of go-to-market strategy on the site. This role is crucial to driving Crocs’ digital growth in Korea by presenting Crocs’ brand value and identity to enhance customer conversion.

Key Process Accountabilities

Key Activities

1. Onsite operation and execution

(Key platform: SFCC, Contentstack)

-    Strategize and oversee the planning and management of Onsite assets on a global scale for site execution.

-    Coordinate with global teams to request assets aligning with local Go-To-Market strategies.

-    Enhance UI/UX in accordance with brand and channel strategies.

-    Continuously monitor site performance and ensure stability.

-    Supervise and follow up on customer service inquiries.

-    Ensure the stability of the App aligns with the brand’s purpose.

-    Handle customer reviews on the site and relay messages as needed.

-    Conduct QA and UAT for promotions, coupons, and products live on the site and App.

2. Order management

(Key platform: SAP)

-    Consolidate data and deliver daily reports punctually.

-    Work on daily request creation of return orders.

-    Verify total return/canceled orders and initiate timely refunds, collaborating with CS and D&L.

-    Track product sell-through via shipment data analysis and strategize action plans accordingly.

-    Summarize monthly order data and assess monthly closing performance.

3. Other

-    Monitor the best practices of Crocs' global site and competitors in the Korean market, particularly focusing on official brand websites.

-    Keep a close watch on industry trends and competitor activities, providing recommendations for actions to secure and uphold our leadership position in eCommerce.

-    Engage in global projects such as system upgrades and new implementations.

-    Collaborate closely with stakeholders including D&L, CS, MD, and MKT.

-    Assist with Finance closing procedures of tax invoices.

Deliverables and Indicators (KPIs)：

-    Deliver onsite KPI achievement. (Revenue, conversion, enhance App share)

Job Requirements:

Education

Degree in any general discipline or related field

Experience

Minimum 2 years of professional experience in e-commerce operation

Competency/Knowledge

-    Demonstrate expertise in onsite operation and order management.

-    Verify proficiency in Excel for data analysis.

-    Strong understanding of the end-to-end order flow process.

-    Excellence in E-commerce site optimization, product presentation, and uploading.

-    Experience in handling international backend platforms. (Salesforce commerce cloud, SAP, Contentstack preferred)

-    Able to manage workload efficiently and meet deadlines.

-    Advanced knowledge of Web Analytics tools: Google Analytics, Adobe Analytics, Contentsqure, Appsflyer, etc.

-    Fluent/advanced in written and spoken English & Korean.

-    Basic knowledge in Figma, Photoshop/XD preferred.

Interpersonal Skill

-    Good communication Skills.

-    Collaborative team player.

-    Ability to work effectively in a cross-functional team environment.

-    Proficient in problem-solving with efficiency.

Travel Requirement

Able to travel around if required

Key Role Dimensions:

Key Relationship:

-    Local: Merchandising, Digital Marketing, Brand marketing

-    Global: E-commerce operation, GTM

Geographical Area

South Korea

What do we offer?

-          Flexible working time, Work from Home for 2 days a week

-          Summer Fridays during June to Aug

-          3 days refresh leave, 5 days of December Year-end holiday Office Closure

-          Culture day; Crocs United for team building

-          Half day leave for Birthday, gift card

-          Entitlement crocs shoes by quarter, VIP Coupon

-          Learning opportunity with global training curriculum; Provide e-book and run the crocs book-cafe

-          Fun and meaningful experience in Crocs Cares

-          Experience A job within a unique and fast-growing global brand