[인스파이어복합리조트] F&B-Executive Lounge Manager (10yrs+)

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES

[Mohegan INSPIRE Entertainment Resort]
인스파이어 엔터테인먼트 리조트는 다채로운 시설과 콘텐츠가 살아 숨 쉬는 초대형 복합 리조트로서, 엔터테인먼트 리조트의 새로운 기준을 제시합니다.
그 중심에는 각기 다른 콘셉트로 구성된 세 개 동의 5성급 호텔(총 1,275개 객실)이 있습니다. 이를 중심으로 15,000석 규모의 국내 최초 공연 아레나, 1년 내내 여름의 햇살을 만끽할 수 있는 유리 돔 형태의 실내 워터파크가 자리합니다. 또한 국내 최대 규모의 호텔 볼룸을 보유한 최첨단 설비의 연회장, 최대 3만 명이 다양한 액티베이션을 즐길 수 있는 야외 엔터테인먼트 공원, 국내 최대의 외국인 전용 카지노는 인스파이어를 여행의 목적지로 선택하는 중요한 이유가 될 것입니다.
150m 길이의 초 고화질 LED 천장에서 지금까지 만나보지 못한 시각적 경험이 펼쳐지는 디지털 엔터테인먼트 거리인 오로라, 쇼핑∙다이닝∙엔터테인먼트 시설을 결합한 인스파이어 몰 등, 모든 시설을 잠깐씩 둘러만 보기에도 하루가 모자랄 정도로 이곳에는 다양한 볼거리와 즐길 거리로 가득 차 있습니다.

공식 광고 영상(30") : https://www.youtube.com/watch?v=uP9HPxJ3E9s
(인스파이어 : 낯선 영감으로의 초대)

공식 홈페이지: https://www.inspirekorea.com/
LinkedIn Page: https://www.linkedin.com/company/inspireer
Mohegan 공식 홈페이지: https://mohegangaming.com/

[Spirit of Aquai]
모히건을 대표하는 문화 ‘Spirit of Aquai’는 모든 모히건 기업의 멤버를 하나로 연결하는 행동과 가치입니다.

• Welcoming - 진심을 다하여 팀원과 게스트 그리고 파트너를 인스파이어 가족으로 환영합니다.
• Building Relationship - 팀원과 게스트 그리고 파트너에게 특별한 경험을 제공하여 장기적인 신뢰관계를 구축합니다.
• Mutual Respect - 팀원과 게스트 그리고 파트너를 상호 존중합니다.
• Cooperation - 팀원과 게스트 그리고 파트너와 함께 협력하여 공동의 목표를 달성합니다.

인스파이어는 모히건 가족으로서 Aquai 정신에 따라 즐겁게 일하며 역량을 펼쳐 나갈 팀 멤버들을 진심으로 환영합니다.

[Position] F&B Service_Executive Lounge Manager (10년 이상)

[HR Talk]

INSPIRE Entertainment Resort 의 F&B Service 부서에서 Executive Lounge Manager를 채용합니다. 경력 중 Executive(VIP) Lounge 운영 경험이 있는 분은 우대하며, 최소 10년 이상 호텔내 다양한 분야(식음료 및 객실 등)경력자 중, 최소 6년 이상 Leadership Role(아웃렛 매니저, 인차지 이상)을 경험해보신 분에 한하여 지원 가능합니다. 대규모 레스토랑 또는 복합 리조트, 5성급 럭셔리 호텔 경력자를 우대합니다.

업무상 Global Communication이 빈번한 포지션으로 영어 또는 제2외국어(일본어 또는 중국어)로 소통할 경우가 있어 Fluent하지 않더라도 자신의 의견을 명확하고 자신 있게 소통하실 수 있는 분을 선호합니다. 자세한 사항은 아래의 Job Description을 참고해 주시기 바랍니다.

Position Summary:

The Executive Lounge Manager reports to the Assistant Director of Food & Beverage Service (Non-Gaming). Outlet Manager will be responsible to oversee all pre-opening project management activities for Lobby Lounge, including, but not limited to, critical path update and completion, development of Standard Operating Procedures (SOPs), daily service operations to guarantee that guests enjoy a consistent and outstanding experience.

The Executive Lounge Manager is responsible for the overall Front of the House (FOH) services, dining and bar operations, revenue management, safety & sanitation management, cost & expense management, team building, and employee training/development. He/she acts as a brand ambassador of INSPIRE Entertainment Resort, providing leadership and strategic direction for Lobby Lounges.

The Executive Lounge Manager will be responsible for managing Front of the House (FOH) targets and key objectives, to deliver an excellent guest experience and be required to manage between profitability and guest satisfaction measures.

Primary Duties and Responsibilities:

Business Impact/Results:

• Oversee daily restaurant operations, including opening and closing procedures.
• Oversee and support the management team with the delivery of specification manuals for the outlet detailing exactly how each food and beverage offered should be presented to the guest, to ensure consistency and improve the speed of service.
• Monitor and maintain high food quality, cleanliness, and hygiene standards.
• Ensure compliance with health and safety regulations.
• Implement and enforce proper food handling and storage practices.
• Align the Resort and F&B strategic plans in conjunction with the teams and create a long-term development plan for the F&B function, incorporating sales trends and expectations, customer feedback, and relevant financial return expectations.
• Work closely with the Assistant Director of Food & Beverage Service (Non-Gaming) to ensure the outlet is adhering to brand standards on signage and products.
• Ensure the outlet has clear and logical strategies that are updated quarterly and aligned with the INSPIRE Entertainment Resort brand and strategies.
• Create a welcoming and friendly environment for guests.
• Deliver guest satisfaction targets through exceptional unit standards, maximize product availability, and ensure the team genuinely exceeds customer expectations.
• Ensure efficient service and a positive dining experience for guests.
• Monitor and improve customer satisfaction levels.
• Address customer concerns and resolve any issues or complaints.
• Actions and processes to be in place to ensure that the requirements and feedback of the guest are actively sought, taken on board, and acted upon.
• Ensure all guests’ comments are properly shared with the management team with follow-up.
• Train staff in providing exceptional customer service.

Team Management:

• Recruit, train, and supervise a team of front-of-house and back-of-house staff.
• Schedule shifts, manage staffing levels, and ensure adequate coverage during peak hours.
• Provide ongoing training, coaching, and performance evaluations to enhance staff performance.
• Foster a positive work environment, encourage teamwork, and resolve any staff conflicts or issues.

Operational Excellence:

• Oversee all aspects of daily operations, including opening and closing procedures, cash handling, and inventory management.
• Ensure compliance with health and safety regulations, sanitation standards, and food handling practices.
• Monitor food quality, presentation, and portion control to maintain consistency and meet customer expectations.
• Collaborate with the kitchen team to ensure timely and efficient food preparation and delivery.
  
  

Customer Service:

• Uphold a customer-centric approach and ensure outstanding service at all times.
• Interact with guests, address their concerns, and handle any customer complaints or special requests.
• Maintain a strong knowledge of the menu, including food and beverage offerings, to assist guests with recommendations and inquiries.
• Regularly seek feedback from customers to identify areas for improvement and enhance the dining experience.
  
  

Communication:

• Foster effective communication (daily pre-shift meeting) for all service staff and kitchen staff.
• Collaborate with chefs and kitchen staff to ensure smooth workflow.
• Coordinate and communicate with the procurement department.
• Liaise with other departments, such as Engineering and Human Resources, to address operational needs.
• Keep close communication channels with kitchen staff to ensure seamless Food & Beverage products and services.
• Address any operational challenges within the Food & Beverage Department through commitment, drive, energy, and a positive approach.
• Demonstrate and promote INSPIRE core values to all colleagues.
  
  

Decision-Making & Authority:

• Develop and implement strategies to increase restaurant revenue.
• Manage inventory, order supplies, and control costs to meet budgetary goals.
• Managing the outlet budget, applying management processes to proactively adjust cost performance, and considering revenue projections to manage profit.
• Monitor financial performance, analyze sales data, and adjust as needed.
• Control operational costs and labor expenses.
  
  

Applied Knowledge & Specialist Skills:

• Adapt and apply relevant margin reporting tools and information to allow the areas to meet the margin percentage expectations, including regular stock-takes and suitable promotional techniques.
• Drive sales and understand current consumer trends and demands.
• Prepare budgets and financial reports for senior management.
• Collaborate with the marketing team to develop and implement marketing strategies.
• Plan and execute promotional activities to attract and retain new customers.
• Monitor and respond to online reviews and feedback.
• Maintain a strong online presence through social media platforms.
  
  

Financial Management:

• Prepare and manage budgets, monitor expenses, and report financial performance to senior management.
• Control costs, including labor, food, and beverage, through effective inventory management and portion control.
• Analyze financial statements and implement strategies to improve profitability and reduce waste.
  
  

Sales and Revenue Generation:

• Develop and implement strategies to increase revenue and maximize profitability.
• Analyze sales data, monitor key performance indicators, and identify opportunities to improve sales and cost control.
• Collaborate with the marketing team to develop promotional activities, special events, and loyalty programs to attract and retain customers.
• Maintain relationships with suppliers, negotiate pricing, and ensure cost-effective purchasing practices.
  
  

Managing Resources:

• Ensure training programs result in sustained improvement in service and operational standards for the employees.
• Drive customer service training as a best practice culture amongst employees ensuring employees are accountable for their actions. 
• Ensure training programs result in sustained improvement in service and operational standards across the restaurant.
• Ensure employee development initiatives are in place and that these are regularly monitored.
• Provide ongoing coaching, feedback, and appraisals completed annually.
• Ensure compliance with company policies, procedures, and standards.
• Motivate and inspire staff to deliver excellent customer service.
• Improve team satisfaction scores where possible on employee satisfaction, leadership capabilities, understanding of job and responsibility, teamwork, and working environment.
  
  

Minimum Education and Qualifications:

• Associate degree or bachelor’s degree in hospitality or a related field.
• Minimum 8 years previous Outlet Manager (Minimum 10 years previous Assistant Outlet Manager) and experience in a high volume, complex casino/hotel (Integrated Resort) environment or a recognized large-scale five-star luxury hotel.
• Minimum 10 years of upscale luxury hotel experience required Proven leadership experience in pre-opening project management, critical path tasks, and hotel settings, with a passion to provide exemplary guest service.
• Must have previous experience in developing, implementing, and evaluating guest service standards.
• Excellent written and verbal communication skills.
• Excellent organizational skills, time management, and multi-tasking skills.
• Good command of knowledge of MS Word, Excel, PowerPoint, and Outlook.
• Extensive knowledge of the property and local areas and destinations.
• Must possess a high level of maturity to deal with the most discriminating guest requests and requirements.
• Business English is a must.
• Chinese (Mandarin and/or Cantonese) and/or Japanese is plus.

Physical Demands and Work Environment:

• Familiar with the office work environment
• Must be able to walk or stand for extended periods of time.
• Must be able to work flexible hours including weekends, holidays, and late nights.
• Ability to work on his/her own feet for eight hours or more.
• Must be willing to travel locally and regionally to conduct business, and occasional travel within Korea. (해외 여행의 결격 사유가 없는 자)
  
  

•This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job.  INSPIRE Integrated Resort reserves the right to make changes to the above job description whenever necessary.

[상세직무기술서 및 지원방법]

국영문 통합 이력서(word 또는 PDF )를 자체 채용포털(Workday로 연결됩니다.)을 통해 직접 지원

* 당사는 자체 채용포털을 제외한 사설 이메일이나 SNS등으로 일체의 개인정보를 수집하거나 요구하지 않음으로 각별히 주의해주시기 바랍니다.

[지원시유의사항]

‘채용 절차의 공정화의 관한 법률(이하 채용절차법)’에 의거하여,

자격증, 학위 등 증빙자료는 추후 요청 시 제출하게 됩니다.

이력서에 주민등록번호, 가족사항 등의 개인정보를 기재하지 마시기 바랍니다.

장애인 및 보훈 해당자는 관련 법에 의거, 우대합니다.

(입사 확정시 추후 증빙 제출)

*당사는 ‘채용절차법’에 의거, 채용 과정 중 업무와 무관한 일체의 개인신상정보를 묻거나 요구하지 않습니다. *

[채용일정]

채용 시 마감 (수시 채용으로 서류 제출 순으로 검토되며, 빠르게 채용이 마감될 수 있습니다.)

* 지원 후 30일 이내 서류전형 결과 미 통보시 서류 전형 탈락으로 간주되며, 최종 전형 결과는 전형 마감 후 Workday자체 채용페이지를 통해 고지됩니다.

[채용과정]

서류전형 -> 채용담당자 Contact -> Business 인터뷰 및 HQ 인터뷰(최소 2회 이상) -> Background 및 Reference Check(Official) -> On-Boarding

(*상황에 따라 절차는 추가 및 변경될 수 있습니다.)

[인재모집 업체 관계자는 아래 내용을 주의하여 읽어주세요]

Inspire Integrated Resort Co., Ltd.,는 오픈 된 포지션에 대해 의뢰하지 않은 인재모집업체(헤드헌터, 서치펌 등)의 도움을 받지 않습니다. 해당 포지션에 대한 유효한 서면 의뢰 요청 없이 인재모집 업체가 자의적으로 당사의 직원에게 제출한 모든 이력서는 당사의 재산으로 간주됩니다. 또한 기존에 당사와 계약이 체결된 인재모집업체라 하여도 직접적으로 서면 의뢰한 직위에 대해서만 유효하며, 그렇지 않을 경우 대행업체가 추천하여 당사가 고용한 후보자가 있더라도 수수료가 지급되지 않음을 유념하여 주시기 바랍니다.