In this role, you will make an impact in the following ways:
·
Drives results - Consistently
achieving results, even under tough circumstances.
·
Communicates effectively -
Developing and delivering multi-mode communications that convey a clear
understanding of the unique needs of different audiences.
·
Customer focus - Building strong
customer relationships and delivering customer-centric solutions.
·
Self-development - Actively seeking
new ways to grow and be challenged using both formal and informal development
channels.
·
Collaborates - Building
partnerships and working collaboratively with others to meet shared objectives.
·
Order Life Cycle - Demonstrates the
phases of the end-to-end order life cycle, terminology and functional
collaboration that enable customer orders to be fulfilled; describes how the
order life cycle and customer support are interconnected to ensure an overall
positive customer experience
·
Customer Support - Demonstrates how
proactive customer support interactions are required at each phase of the order
life cycle to ensure customer satisfaction; describes how customer support and
the order life cycle are interconnected to ensure an overall positive customer
experience.
·
Order Processing - Demonstrates the
steps necessary to manage the processing of customer orders through order
receipt, exception identification and resolution to ensure orders are fulfilled
to customer requirements
·
Order Life Cycle Systems Knowledge
- Demonstrates the steps within each system screen to process customer orders,
order modifications and respond to customer queries to ensure accurate and
timely order processing and query resolution.
To be successful in this role you will need the following:
·
College, university, or equivalent
degree and/or related field required.
·
This position may require licensing
for compliance with export controls or sanctions regulations.
·
Requires some work experience and
intermediate level knowledge obtained through training or on-the-job experience
in customer order management, account management or in the supply chain field.
·
Requires minimum 2 years of
customer order management (preferably in multinational company) experience.
·
Intermediate level of knowledge in
customer order management (end to end B2B order life cycle)
