Position Summary
The
Field Service
Engineer will be responsible for full cycle product support for our
Purification Systems.
This includes responsibility for product start-up and
commissioning, customer training, technical support and
repairs and
troubleshooting. Other work would include conducting preventative maintenance
and service calls
in the field while maintaining strong relationships with our
clients. The FSE will regularly require assistance from
more senior staff in
order to meet position objectives.
Roles & Responsibilities
·
Delivers customer service support and assistance to troubleshoot,
repair and upgrade equipment during
field visits. Service is also provided via
phone or email as applicable.
·
Travel to customer's facilities as required (primarily domestic
travel).
·
Provide customer training on Entegris gas purification
products.
·
Promote and execute Preventative Maintenance
Agreements.
·
Troubleshoot electro-mechanical systems by reading schematics,
piping and instrumentation diagrams
and any technical documentation necessary
to perform electrical or mechanical repairs.
·
The ability to perform safe work during close inspection of
potentially dangerous products (electrical
wiring, hot surfaces, gas leaks,
pressurized systems) is a must.
·
Provide support to global and domestic FSE (Field Service
Engineer/Technician) peers.
·
Maintain proper documentation for all on-site field service
support calls and any critical equipment
information gathered via
phone/email.
·
Provide parts/labor requirements to local CSR (Customer Service Representative)
for customer
quote generation.
·
Create reports as required.
·
Provide detailed verbal and written feedback to Engineering,
Quality and other departments as necessary.
·
Travel to domestic sites in support of routine work on site (PM,
commissioning) for less complex
product lines.
Qualification
·
Gas license and over 5 years’ experience in construction or gas
company for construction license
·
(가스 산업기사 이상의 자격증과 건설면허에 적합한 5년이상 건설회사 및 가스회사의
경력 증명 )
·
Prefer Electronic, electrical engineering, Chemical/gas
engineering or related with gas equipment major
·
Technical, engineering or scientific degree or equivalent field
service experience required
·
Entry level position: 0-3 years experience.
·
The ability to understand and take full responsibility for
technical issues, after progressing through factory training, is required.
·
The ability to work both independently and as a team is required
while communicating effectively to both internal and
external customers.
·
Understanding of electronic and mechanical systems required
·
Strong computer and communication skills. Ability to problem
solve independently while out on field
·
Semiconductor industry experience a plus
·
Experience with product start-ups, repairs, upgrades, training,
technical support and preventative maintenance a plus
·
Valid Passport required (to travel at various sites out of the
Korea), and valid driver’s license
