SAP Project Manager

About Infosys:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Short Description:
If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.

Roles and Responsibilities:
Manage AMS services (24*7) of multiple applications such as SAP, Engineering IT applications, Service Desk etc.
Will be SPOC for Hanon global and regional leads (Asia, Europe, US) and lead AMS services.
Prepare and present AMS performance as per defined service levels to Hanon and Infosys stakeholders.
Able to communicate with Infosys offshore team and manage stakeholder expectations.
Lead major incidents to closure collaborating with required teams from Hanon and Infosys.
Monitor, track, review SLA performance for incidents, problems, service requests, changes, enhancements.
Manage risks and issues.
Lead continuous improvement and automation initiatives.
Coordinate with Infosys internal teams such as quality for AMS activities.
Coordinate withing Infosys teams for identification of required resources and deployment in AMS project.
Track resource confirmation and invoicing to Hanon as per milestones defined in SOW.
Ensure business continuity measures taken if any unplanned disruptions to AMS delivery.

Skills /Competencies:
Essential Skills:
Degree/Degree in IT / Computer Science / related discipline
Should have experience in managing AMS delivery compliant with MSA contractual requirements.
Should have managed globally diverse delivery team for AMS services.
Should have experience in preparation, presentation of AMS service performance reports to customer stakeholders.
Should have experience with ServiceNow ITSM application and manage AMS services.
Should have good communication skills in English, South Korea language.

Preferred skills
NA.

Additional Skills:
Excellent customer interfacing skills.
Excellent written and verbal communication skills.
Strong attention to detail and outstanding analytical and Problem-solving skills.

Infosys is an equal opportunity employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender or other attribute covered by equal opportunity legislation.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.


All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.