will
facilitate the operations of all Expedited and Next Flight Out (NFO) shipments
via air and domestic transport. This role is responsible for receiving shipping
instructions and following customer-specific guidelines in the preparation and
transmission of export, import, and domestic transactions. The Customer Service
Representative will ensure timely and accurate movement of freight and
information while providing exceptional customer service and strict adherence
to SOPs; this includes processes from booking through the confirmation of
shipping
l Drives company culture, encourages strong work ethic and fosters an environment of trust and respect.
l Develops individual performance plans in alignment with company goals and
objectives; communicates clearly defined objectives; maintains a level of
productivity in the unit.
l Communicates with customers and
vendors to ensure the shipment moves smoothly.
l Handles customer and vendor billings.
l
Responds to escalated
shipment problems, matters, and delays from the team and works with management
to handle them with a high sense of urgency.
l Schedules and dispatches agents/drivers to appropriate locations
according to predetermined schedules, customer requests, and/or immediate
needs.
l Relays relevant information such as status or other messages to and from
drivers, Routing Team, supervisors, and/or managers.
l Communicates with agents/drivers and origin and destination location
agents regarding shipment status, special handling, and delivery processes.
l Monitors and manages shipments through completion. Keeps management
apprised of the export/import/and domestic details of transactions in
accordance with SOPs.
l Ensure accuracy and completeness of all shipments and documentation;
updates the TMS system.
l Updates,
trains, and ensures strict adherence to standard operating procedures (SOPs) to
ensure compliance
with TSA and Ace Quality Assurance Standards
