Department: APAC Hardware Service
Manager: APAC Hardware Service Manager, Korea
Job Summary
Responsible for comprehensive hardware support,
including installations, repairs, maintenance, and regulatory compliance, among
other related tasks. This position oversees responsibilities in Korea and other
countries within the APAC region.
Essential Duties & Responsibilities
(Additional duties may be assigned depending on
experience)
• Build and
develop equipment service and implementation capabilities required by the
business to support an expanding customer mix.
• Assist and coordinate with customers throughout the equipment’s lifecycle,
from pre-installation to preventive maintenance and repair, offering support
both virtually and on-site as needed.
• Cultivate a comprehensive understanding of the business’s equipment
portfolio, encompassing both hardware and software aspects, which includes
repair, preventive maintenance, servicing, and software updates.
• Oversee the equipment management process for both customer-owned and
loaner devices.
• Ensure all equipment adhere to the highest quality standards and comply
with regulatory mandates.
• Foster and manage relationships with third-party service providers,
focusing on their training and development.
• Deliver service support to the APAC region, addressing technical
challenges in collaboration with individual country teams.
Qualifications
• Minimum Qualification: Bachelor’s degree or
higher in engineering is preferred.
• 3+ years related experience and/or training, or
equivalent combination of education and experience
• In depth knowledge and hands-on experience on
diagnostic/testing equipment
• A relevant certificate or license is
advantageous.
• A valid driver's license and willingness to
travel.
• Excellent active listening and customer service
skills.
• Effective written and spoken interpersonal
skills in English
• Self-motivated and willing to take challenges
to new technology
• Good personality with creative, aggressive,
hands-on working style
• Experience in many product presentations and
complaint handling
• proactive, organized, interpersonal,
team-player who is a quick learner
• Superb work ethic and a growth mindset.
Other Skills
ㆍLanguage
skills – Fluently in English
ㆍProficiency
with Microsoft Office applications
General
Requirements
ㆍMust
be highly motivated, driven with excellent organization skills and the ability
to work as part of a team, as well as on own initiative.
Neogen
Corporation is an EEO/Affirmative Action Employer and does not discriminate on
the basis of race, color, religion, sex, sexual orientation, gender identity,
national origin, protected veteran status, disability or any other legally
protected status.
본 직무는 하드웨어 제품군의 전문적인 지원
업무를 합니다. 기술적 능력과 현장 경험을
바탕으로, 네오젠의 제품이 아시아 지역
고객들의 요구를 충족할 수 있도록 중요한 역할을 수행합니다. 또한 다양한 국가와 협력하기 때문에 국제적인 비즈니스 환경에서 귀중한 경험을 쌓을 수 있습니다. [주요 업무] • 아시아 다양한 국가의 서비스 지원 업무 수행 • 하드웨어 서비스 지원 시스템 구축 • 품질 및 고객 서비스 향상을 위한 데이터 분석 • 각 나라의 서비스 엔지니어 관리 감독 및 교육 • 제품 설치, 예방 정비, 교정 및 수리. 필요에 따라 현장 지원 업무 수행 • 하드웨어 품질 기준 준수 및 규제 사항 확인 • 서비스 제공업체 관리 감독 및 교육
• 비지니스 지원 업무
[자격요건] • 학사이상. 컴퓨터, 전기,전자 및 기계 또는 관련 공학 전공하신 분 • 3년 이상의 관련 경력 있는 분(혹은 관련 교육 및 훈련에 상응하는 분) • 진단/테스트 장비에 대한 지식 및 실무 경험이 있는 분 • 비지니스 영어 소통이 가능한 분 • MS Office 활용이 가능한 분 • 운전 면허증 소지한 분
• 새로운 기술 습득 및 도전에 열정이 있으신 분 | 
