[GUCCI KOREA] Product Care Associate (사원급) 모집

•     - Arrange the regional shipment of product between STORE/RCS and also repair center by packing/
    unpacking

- Manage local repair shipment through KS system 

- Check each single parcel to match shipment document and product physically

- Update receiving stage into KS system and hand in to each person in charge of RPC

- Classify and put away stocks according to their final destination under the RPC’s confirmation

- Arrange the global shipment preparing document for customs supported by agency

- Support deliberation process with Korea consumer protection board

•      - After Sales cases management 
  - Communicate with HQ front office to define defectiveness and feasibility of repairs

- Communicate with store/rarely with customer to define global care coverage and to implement    WW policy properly for final customer

- Manage regional/central repair ordering spare parts if needed in collaboration with store

- Check operation monitoring report provided by HQ weekly and cascade info to store and
  update the KS system.

- Monitor pended after sales ticket twice a weekly and support store to close pended issue

- Support store to handle customer’s complaint and to deal with Korea consumer protection boar
  d & customer center in department store in case of defective issue

- Provide customer’s voice to share the current issues faced with to share with team

- Support the WW/regional projects

- Support to execute Technical Training twice a year

-  Support stocktaking twice a year
- Support RPC to translate training material and documents for store