- Machine Integration and Optimization - Combines various parts or sub-systems into a whole to achieve the output most desired by the customer; applies Cummins' installation requirements using our standard tools, processes and identified best practices to ensure optimization of performance, reliability, cost and quality; analyzes technical issues using proven problem-solving and troubleshooting techniques for rapid resolution.
- Machine Operation and Support - Evaluates the operation of the system by the user through monitoring system performance, addressing system failures or performance concerns, reacting to evolving user needs, and technology changes; proactively and systematically responds to operational issues which contribute significantly to user satisfaction and operational cost management.
- Product Application Support - Ensures new product information is available by developing and managing accurate and complete technical content in a timely manner to support our customers and the business; provides new options through management of technical systems to support sales to all of our markets; defines installation requirements and develops innovative tools with in-depth, cross-system knowledge and industry experience for successful design and integration.
- Product Function Modeling, Simulation and Analysis - Impacts product design decisions through the utilization and/or interpretation of computational tools and methods that predict the capability of a product's function relative to its system, sub-system and/or component level requirements.
- Product Installation Quality - Identifies and applies ways to improve machine integration to minimize rework and deliver the best product; applies standard Cummins processes based on the experience and knowledge of product installation experts; ensures that products are installed correctly and meet requirements through an installation review process.
- Product Problem Solving - Solves product problems using a process that protects the customer; determines the assignable cause; implements robust, data-based solutions; and identifies the systemic root causes and recommended actions to prevent problem reoccurrence.
- Product Selection - Guides customers to the best product offerings for their markets and applications; offers best-fit solutions to customers by optimizing product specifications to make Cummins' offerings easy to install into new applications; represents features and benefits of products in terms that customers understand; ensures Cummins' products aren't misapplied through using Cummins' technical information systems, local and application requirements.
- Technical Customer Management - Represents Cummins to our customers by being the interface for all technical aspects; provides engineering data, documentation and training to customers to support the design and integration of equipment; ensures that the customer's business is not interrupted by managing Cummins' product changes through the use of our change processes and regular communications with Product Development and the customer.
- Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
- Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Customer focus - Building strong customer relationships and delivering customer-centric solutions.
- Decision quality - Making good and timely decisions that keep the organization moving forward.
- Drives results - Consistently achieving results, even under tough circumstances.
- Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
- College, university, or equivalent bachelor’s degree in engineering or appropriate STEM field is required.
- This position may require licensing for compliance with export controls or sanctions regulations.
- Prior entry-level engineering equivalent work experience of at least 3 years in a relevant discipline area is required. Knowledge of MS Office tools is preferred
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At least 3 years of Prior work experience in a relevant discipline area is required with a demonstrated track record of technical problem solving and quality decision making.
- Hands-on exposure to engine installation, validation, and evaluation of validation results.Proven business partnering skills with the ability to drive the best outcome.
- Effective communication with the Sales team, customer & OEM to support technical evaluation and provide technical information.
- Relevant understanding of safe working practices per Cummins guidelines & industry practices if higher than Cummins guidelines
- Knowledge of MS Office tools, Creo is preferred.
