SiC Field Quality Support

OUR STORY

At ST, we believe in the power of technology to drive innovation and make a positive impact on people, business, and society. We are a global semiconductor company, and our advanced technology & chips forms the hidden part of the world we live in today. 

When you join ST, you will be part of a global business of more than 115+ nationalities and present in 40 countries, 50,000+, diverse and dedicated creators & makers of technology around the world!

Developing technologies takes more than talent: it takes amazing people who understands collaboration and respect. People with passion and desire to disrupt the status quo, push boundaries and drive innovation – whilst unlocking your own potential. 

1. YOUR ROLE 

   • - Directly liaise with the customers and Product Groups on all quality, reliability, environment etc. related issues and verifying and resolving customers’ complaints (technical and commercial issues) through coordinating the responsible parties in Division/ Plant/ Warehouse so as to ensure that the best possible support is given to the customers.
     
     
   • - Responsible to analyze and monitoring customer quality status, develop quality improvement plan, and Manage quality audit, through collaboration with ST plant, division, and customers.
     
     
   • - Responsible Verifying and resolving customer’s quality complaints through liaising with Division/Plant/Warehouse, as well as effectiveness monitoring from corrective actions.
     
     
   • - Responsible to collect customer voice through scorecard, meeting, etc. and deploy customer voice to relevant team towards customer satisfaction.
     
     
   • - Require competence and ability to communicate with various department, division and plants personnel in order to achieve high quality support and fast response with the intention of meeting customer's expectation and demand.
     
     
   • - Require full understanding of 8D, 5Whys, Is/Is Not, fishbone diagram, fault tree analysis and so on as well as knowledge of failure analysis method and tool for problem solving and ability to provide solutions in the shortest time to help resolving the issues reported by customers.
     
     
   • - Require high level of mindset for discipline, transparency, trust and customer-oriented serving best class in quality and service and excellence communication skills to both internal and external customers with leadership to resolve customer issues.
     
     
   • - Require high level of understanding for quality control, international standard such as JEDEC, AEC and other tools for problem solving technique.

   YOUR SKILLS & EXPERIENCES

   • - Bachelor's or Masters in electronics/equivalent.
   • - 6 to 10 years of experience in Customer Quality, Front-End or Back-End experience.
   • - Preferred Automotive SiC experiences.
   • - Excellent analytical, problem solving, organizational, and time management skills.
   • - Excellent communication skills in Korean and English with customers and internal team in different countries.
   • - Fluent English in writing and speaking.

    

   Working at ST means innovating for a future that we want to make smarter, greener, in a responsible and sustainable way. Our technology starts with you. Join us and start the future!

   To discover more, visit st.com/careers