[외국계 VIP 고객센터 ] Learning, Development

Job Description

Learning and Development
□ Complete needs analysis for request for learning intervention and establishes supporting plan
□ Design and develop training contents that are blended in their approach for team members
□ Facilitate trainings by utilizing available resources, technology, and creative mediums as appropriate
□ Ensures that appropriate knowledge checks and necessary remedial action occurs
□ Maintains accurate development records within Learning Management System
□ Undertakes project work and other reasonable duties when requested by the Group/Region L&D

Quality and Compliance
□ Monitors customer interaction channels (i.e. call/email/chat) and relevant service reports, with partnering with Team Leaders to discuss monitor results, report on team trends and recommend key focuses for teams or individuals
□ Create and use QA report in addition to the KPI monthly scorecard to analyse quality measures, which should then be documented into the quality improvement tracker.
□ Facilitate regular calibration sessions with internal business partners and external clients

Job Requirements

Required Skills and Knowledge (Brief description of technical knowledge or skills needed to perform the job)

□ Customer Service Management/ Quality Assurance / Business Process Improvement
□ Passion for the development of people and business improvement
□ Computer skills including strong ability to navigate Internet and strong knowledge of Microsoft Office programs (Excel, Word, Outlook). LMS (eLearning) and content authoring tool

□ Motivating Others
Creates a climate in which people want to do their best; motivates teams and/or project members.
Invites input from each person and shares ownership. Makes each individual feel their work is important; is someone people like working for and with.
□ Resilience
□ Drive Results
□ Functional/Technical Skills
□ Mentoring and Coaching
□ Quality Review and Evaluation
□ Service Delivery
□ Concierge, Hospitality, Luxury or other similar sector operational background (e.g. logistics, security, shared service), banking/hotel/travel industry is an advantage. 


[근무조건 ]  
 * 채용형태 : 정규직
 * 근무지: 잠실 종합운동장 도보 5분거리    
* 연봉: 면접 후 협의, 희망연봉 제시   
* 복리 후생 :  회사 내규

 [지원 방법] 
   * 제출서류  자유양식 워드 파일 양식  
  1) 국문 이력서, 경력기술서, 자기소개서  
  2) 영문 Resume, Cover Letter

 * 제출방법 : 이메일 접수  : Sindy_Kim@persolkelly.com
 
 **적합자 지원시 서류전형 조기마감 되실 수 있으므로 빠른 접수 부탁 드립니다. 
** 문의 사항은 언제 든지 연락 주세요

 < 제출한 채용 서류는 반환 요청을 할 수 있으며, 반환 요청에 대한 방법 및 제출서류는 퍼솔켈리 홈페이지(www.persolkr.com)를 참고하시기 바랍니다. >
 
 
 - 담당자: 퍼솔켈리코리아 김민경 팀장
02-760-8863 / Sindy_Kim@persolkelly.com