"A World without financial borders."

Established in 2015, SentBe is a global FX total solutions provider committed to creating 'A World without financial borders.' We offer innovative international remittance and payment services for both individuals and businesses.

How SentBe Employees Work

• ■ Professional
  • • We constantly think about what, how, and why we need to do to provide better services, becoming experts in our respective fields.
• ■ Proactive
  • • We work in a culture that encourages autonomy, always looking further ahead and striving for higher performance without being satisfied with the present.
• ■ Customer-Centric
  • • We define our customers and prioritize delivering customer-centric services, working to enhance customer value.

Employment Type

• Department : C2C Business, Customer Experiences Team
• Employment Type: Full-time (3-month probation period, full salary during probation)

Recruitment Process

• Recruitment Process: Document screening > First interview > Compensation negotiation > Final acceptance
• Required Documents: Resume focused on experience (mandatory), portfolio, cover letter (optional)
• The recruitment process may change depending on circumstances.

Roles & Responsibilities

[Step-by-Step Job Responsibilities]

Initial Phase:

• • Manage the operation and processing of transfers for SentBe's transfer service
• • Provide customer support and respond to inquiries related to transfer through various channels (chat, phone, email)
• • Propose solutions for managing customer experience and enhancing satisfaction

Growth Phase:

• • Design and implement customer experience (CX) strategies, continuously evaluating and improving performance
• • Improve systems and processes to enhance customer service (CS) efficiency
• • Develop strategies for lead generation and identifying potential customers
• • Foster synergy within the organization and successfully drive projects by closely collaborating with various departments

Requirements

• • Education: Associate degree or higher
• • Experience in customer consultation
• • Experience in multitasking across various customer service roles
• • Strong customer service mindset
• • No restrictions on international travel or business trips

Benefits and Welfare

Salary and Working Conditions

• • Work Type : Full-time
• • Working hours : 10:00~19:00 / Mon - Fri (May include weekends)
• • Work location: SentBe Ansan center