IT EUX Engineer

https://aveva.wd3.myworkdayjobs.com/AVEVA_careers/job/Seoul-Korea-Republic-of/IT-EUX-Engineer_R008162

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.

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Duties & Responsibilities

Engage proactively in providing technical support to end-users, gaining practical experience in addressing a diverse range of IT-related issues.

Acquire and apply troubleshooting skills to identify and resolve technical problems encountered by end-users, under the guidance of mentors and senior team members.

Actively pursue opportunities for learning and skill development in various aspects of IT support, including hardware, software, and network troubleshooting.

Learn to maintain accurate records of support activities, including documenting issues, resolutions, and relevant user interactions, contributing to knowledge sharing within the team.

Collaborate closely with senior team members, leveraging their expertise to enhance problem-solving abilities and gain insights into best practices in IT support.

Develop a strong understanding of IT policies and procedures, ensuring compliance with organizational guidelines and industry best practices.

Embrace opportunities for professional development, attending training sessions, workshops, and acquiring relevant certifications to enhance technical knowledge and skills.

Following Shift Left (follow the sun module)

Windows upgrade rollouts to latest versions

Monitoring Dashboard

Skills & Qualifications

The ability to stay current on technology trends and to assess their possible benefit to AVEVA.

A well-organized and meticulous work ethic.

Exceptional communication skills, both verbal and written

Systematic, disciplined, and analytical approach to problem solving with good attention to detail.

Learning ITIL

Minimum 1 year + of experience in End User Support is required.

Fluency in Korean and English, both verbal and written

Knowledge:

Desktop, Laptops Hardware

Windows OS (client)

MAC OS client

Software installations

Office 365

Collaboration Tools

MS Teams

Printers (print server & devices)

Basic knowledge on Active Directory

BitLocker encryption

Basic Networking

BitLocker encryption

Azure AD

Intune

Laptop refresh

AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.


AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.