iTero Training Specialist

모집에 관심 있는 분은 아래 이메일 주소로 영문 및 한글 이력서를 직접 보내주시기 바랍니다.
이메일 주소: ehsu@aligntech.com

Join a team that is changing millions of lives.

Transforming smiles, changing lives

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.

Ready to join us?

About this opportunity

The iTero Training Specialist ensures high quality of education for both internal and external customers (dentist or dental labs) on our iTero products and workflows. He/she also ensures effective, efficient, and prompt handling of doctors’ inquiries, requests, and complaints regarding the Scanner and CAD/ CAM available services or products especially from Dental Laboratories, via phone calls and/or emails to achieve customer satisfaction. The role will involve focus on pursuing first call resolution (FCR) and if FCR cannot be achieved, they need to take all necessary actions to resolve the issue which includes follow-ups and/or notifications to all stakeholders based on the established standards.
In this role, you will…
• Provide training to internal & external customers (Dentist or Dental laboratories) on iTero products & workflows.
• Assist with review and creation of educational presentations, digital images, and scans.
• Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters.
• Conduct occasional evaluations on the training(s) provided to our customers by distributor personnel & assess if there is any need for further follow-ups or extra educational material.
• Respond to requests, questions, and issues received from customers via phone and/or email; regarding issues such as submission process, scanning assistance, MAT person profile creation, relations set up, Order status (cases, fulfillment items, Scanners), re-mill, redirects, general inquiries on our products, Lab SW installations, clinical investigations, Lab training scheduling, and others
• Be alert to trends in requests and issues reported by customers. Research information to answer inquiries from customers and share learning with departmental peers and management.
• Propose ideas for procedures and processes to promote improved service and customer satisfaction and overall department improvements.
• Participate proactively in team efforts in achieving departmental and company goals.
• Experience in managing speakers/KOLs during the event process and maintaining an overall good relationship while encouraging further development of speakers.
• Provide support to audit processes and quality management system as required.
In this role, you’ll need …
• A Bachelors’ or Masters’ degree in dentistry or dental related field, and/or relevant industry knowledge/experience as a Dental Technician/Assistant/dental product specialist is a plus.
• Exposure to dental CAD/CAM work is preferred.
• High proficiency in both verbal and written English.
• Strong spoken and written communication skills with English.
• Fluency in additional languages is highly preferred.
• Experience in planning and organizing events both virtual and physical will be preferred
• Able to travel locally
Skill sets and qualification
• High agility, customer focus mindset, with strong accountability.
• Team contributor who cultivates a collaborative work environment
• Strong interpersonal, problem solving, organizational, and prioritization skills.
• Ability to pay attention to details and work with minimal supervision; Self-motivated and willing to learn, results-oriented, dependable, creative & positive.
• Good knowledge of basic computer operations and Microsoft Office tools

Sound like a good fit?
Great! Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.