외국계 스포츠 패션 기업 - E-Com Specialist

다음과 같이 외국계 스포츠 패션 기업에서 ‘E-Com Specialist’를 찾습니다.
* Job Title: E-Com Specialist
* Report to E-Commerce Manager
* 경력: 3~5년
* 근무지: 서울

[ROLES AND RESPONSIBILITIES]
- Manage external E-commerce Operator to drive online sales and performance together with E-Commerce Manager and HQ as a key member.
- Reporting on E-commerce metrics on a weekly and monthly basis.
- Co-ordinate with vendor on daily operations of the brand site, including customer queries and refunds where needed.
- Actively maintain site by performing spot checks and liaise with Merchandising Manager on product preparation (launches/deactivation, product descriptions)
- Ensure functionality of EC site by doing website checks.
- Responsible for all applicable order transfers, cancellations and returns management in eCommerce system. Responsible for order management across sites to ensure timely deliveries and returns.
- Plan and execute E-commerce activities.
- Report and analyze E-commerce KPIs (Sales, conversion rate, traffic etc.) and activities for all sites.
- Report and escalate issues to relevant internal and external stakeholders for troubleshooting.
- Competitor monitoring and suggestions on improvements for an optimum customer experience.
- Support Customer Service team in service recovery and providing any necessary information on orders.

[REQUIREMENTS]
- At least 3~5 years of work experience in E-commerce and online marketplace business.
- Experienced with online marketing, advertising and digital marketing background or related experience preferred.
- Preferred the experience in E-Commerce global platform.
- Familiar with standard concepts and procedures within website and internet functions.
- Experienced with Google Analytics or other insight tool.
- Interpersonal and organizational skills, analytical ability.
- English communication skills.

Those who are interested in this opportunity, please submit your Resume in MS Word Format by email urgently.
Only qualified candidates will be contacted for interview.
All resumes not contacted will be kept in DB confidentially for future positions.

Kyung Jin KIM
CEO & Executive Search Consultant
Exdigm Inc
Email: ceo@exdigm.com