[CBRE Korea] Facilities Coordinator (종각/대리과장급)

Hiring Department: Global Workplace Solutions
Working Location: On-site at client premises in Seoul (종각)

JOB SUMMARY 
Manages all facilities related concerns to ensure delivery of excellent customer service for all premise-related concerns.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Achieve the Key Performance Indicators and Service Level Agreements targets.
• Evaluate vendor’s service delivery quality based from the defined Key Performance Indicators. 
• Prepare and submits local and monthly reports.
• Coordinate with project manager, building management office, regional engineering team and all related domains for any project or work affecting facilities services.
• Evaluate manpower resources to ensure appropriate and sufficient manpower supporting client’s business operation.
• Develop and implement innovative programmes and processes to reduce utility and operational cost to help client achieve its target saving cost.
• Ensure client request and complaints are properly attended.
• Implementation and management of Risk and safety work practices to reduce and eliminate business operation interruptions. 
• Set objectives and measurable goals to further improve system operations and exceed customer satisfaction.
• Ensure availability and adequate supply of consumable materials to support business operation.
• Meeting with the building management office, corporate security and CTO.
•  Projects - project and program management for new build, refurbishment, critical services, relocations and moves
  
  
  

  OTHER RESPONSIBILITIES
  

  • Performs monthly review of space charging allocation
  • Coordinates with clients for headcount validation and seat allocation. 
  • Meet BU for Space Utilisation and Headcount validation
  • May assist in managing the global furniture and artwork portfolio. 
  • Answers client’s questions/concerns and provides data to back up recommendations. 
  • May identify existing furniture solutions currently in place and develops standard operating procedures for all furniture activity. 
  • Maintains knowledge of current and future space needs and understanding of the business direction and changing workplace needs. 
  • Tracks, monitors and oversees all non-project related moves, planning and inventory of furniture and workstations. 
  • Coordinates planning for non-project related moves, adds, and/or changes. May deliver budgetary forecasting. 
  • Attends meetings with client representatives and facilitates discussion/programming of space requirements (headcount/growth, allocations, adjacencies, special support needs). 
  • Provides metrics, collect, organizes and analyzes data related to client’s facility requirements and physical space needs. Educates and enforces policies, standards and procedures. 
  • Reviews, and/or updates CAD drawings and/or related database(s). Documents findings, conclusions and communicates recommendations based on data analysis and supply/demand assessment. 
  • Reports to client and service delivery partners upon critical success factors, work environment and delivery efficiency and effectiveness.

EDUCATION and EXPERIENCE

• Minimum of 3 years work experience in building facility and property management specialize in facilities operations and maintenance.
• Project, vendor management and contract administration experience.