[소프트웨어/엔지니어] Support Engineer

A multinational software company is searching for a Support Engineer. The selected candidate will be at the forefront of customer interaction, leading calls, and providing crucial updates.

Responsibilities:

• Provide advanced support and product expertise to large customers during their migration journey from On-Prem products to Cloud
• Lead customer-facing calls providing progress updates, action plans to migration blockers, runbooks, and production migration execution
• Partner closely with Cloud Migrations Manager, Product, and Engineering teams to deliver an excellent migration experience
• Provide insights to the product team on improving our Migration tooling and customer experience
• Work with various operating systems such as Linux, Unix, and Windows
• Handle problems, learn new technologies, and continually evolve as a technical expert

Requirements:

• More than 8 years of experience in support, software services, or system administration for a large end-user community
• More than 2 years of experience working with enterprise customers in a high touch model
• Experience in migrating customers from Server to the Cloud is advantageous
• Experience with APIs and REST calls
• Experience with Splunk
• Experience supporting Java (especially the JVM components)
• Expertise in writing, reviewing, or modifying scripts (Python, bash/shell)
• Understanding of SSO, SAML, LDAP, Active Directory, SSL, etc.
• Knowledge in SQL
• Strong scripting knowledge

About the Company:

A leading global software company that develops products for software development, project management, and team collaboration. With a commitment to open work culture and continuous improvement, the organisation serves millions of users worldwide and continues to be a major player in the tech industry.

Keywords:

엔지니어, 소프트웨어, 기술, IT, 지원, 국제

2060620/001


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