싱가포르 공항지상직 채용

【Changi Experience Ambassador】

ㆍCEA는 창이공항에서 고객에게 최상급의 서비스를 제공하는 포지션입니다
이 직업은 티켓 발급을 도와주는 특정 항공사의 지상직승무원이 아닌 공항의 전반적인 서비스를 제공하는 포지션입니다.

【근무조건】

ㆍ실수령액 : SGD $2300~ 

ㆍ근무시간 : 주44시간

【자격요건】

ㆍ경력 : 무관 (신입 가능)

ㆍ영어로 의사소통 가능자
ㆍ이 포지션은 WP 취업비자이기에 한국, 중국, 대만, 말레이시아 국적만 지원이 가능합니다

ㆍ영문이력서를 꼭 첨부해주세요. 영문이력서가 없을 시 자동으로 서류탈락하게 됩니다.

【직무내용】

ㆍInformation counter service

·Provide end-to-end customer service for passengers /member of public or callers and attending to their enquiries, feedback and proactively proposing solutions to assist them on their needs.

·Being the first line of response to incidents, medical and emergency cases, undertake appropriate mitigating measures on ground, escalate and activate relevant parties to follow up on the cases.

·Handle any ad-hoc services that are required at the counters relating to operations such as giving out of items and tokens.

ㆍRoving service

·Perform roving duties at Changi Airport transit and public areas, proactive engagement of passengers to assist with flight related enquires, introduction and suggestion of facilities, retail and F&B options.

·Supports travel document-checks e.g. verification of vaccination certificates, boarding passes checks at the check-in rows.

·Perform Safe Management Measures (SMM) duties arising from new regulations/requirements as updated by the Authorities and/or CAG (Changi Airport Group) from time to time.

ㆍChangi contact center 

·Respond to all enquiries from all of CAG’s official channels (e.g. calls, emails, chatbot and social media post)

·Register all enquiries (including Lost & found) and feedback (i.e compliments, complaints, suggestions etc.) from CAG’s official feedback channels into CAG’s CRM