[벤츠코리아] Customer Master Data

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[About Mercedes-Benz]
Mercedes-Benz invented the car over 130 years ago and has been passionate about shaping the future of mobility ever since. “The best or nothing” is the slogan of our company and it represents what Mercedes-Benz stands for. To delight our customers with fascinating products and to always stay ahead of competition, we promise to deliver “the best or nothing” through everything we do.

[Tasks]

1.Data Analysis and Science
 •Develop and execute data cleansing and validation processes to maintainthe accuracy and integrity of customer data with vehicle information.
 •Manage the structure andschema of customer related to vehicle/CRM DB, making necessary modifications or upgrades asneeded.
 •Define and monitor data quality metrics to identify and data quality issues effectively.
 •Gather user requirements and enhance report and dashboard to improve data input from dataperspective view
 •Business analysis from a data perspective to increase work efficiency and proposedata insight to Business unit based on vehicle 360 degree
 •Analyze and get the result of store productfor trend and insight of usage related to application

2. Management and Validation the Data
 • Identify and correct data input errors, remove duplicates, and ensure data consistency to maintainthe data quality.
 • Manage and monitor the data flow to prevent to data loss
 • Check the validation to all the data related to CS/Sales & Marketing business and monitor throughthe PowerBI and data lake

3. Digital Touchpoint Integration
• Propose required data and structure for analysis with enhancement or development to Fron-End
• Simplify to Data structure for analysis and manage the effectiveness with data set
• Planning to customer authentication process from data perspective
• Support for development to customer's 360 degree through CMS (Privacy center)
• Support for part of simplification to registration and login process

4. Business Partner alignment and communication
• Enhancement to data flow and alignment with relevant teams in CS/S&M.
• Ensure that data quality is improved, in cost and in time, based on HQ's regulation and aligned withrespective HQ team
• Communicate all issues, resolution, directions with stakeholders, including project team meetingsand steering committee, etc.
• Ensure that all the data related to CS/S&M are implemented and operated in accordance with CRMdirections

[Education]
4 year university graduate
Bachelor’s degree in business administration/automotive related majors preferred

[Experience]
3 ~ 5 years of experience in CRM processes and tools, preferably in auto or luxury retail industry
Salesforce (Service Cloud, Marketing Cloud) and SQL, DBMS, PowerBI knowledge preferred

[Specific knowledge]
Strong operational skill with attention to details
Good at playing with numbers and statistics with strong OA(Powerpoint, Excel, workd) skill
Excellent communitation skill both Korean and English (verbal, written and presentation)

[Guidelines]
1. Applications are open to individuals without disqualifying factors for overseas travel. (For males,completion of military service or exemption is required.)
2. Preferential treatment will be given to individuals eligible for employment protection (e.g., warveterans, persons with disabilities) in accordance with relevant laws and regulations.
3. If discrepancies or false documents are found during the application and selection process, thehiring may be revoked.
4. Mercedes-Benz Korea conducts the hiring process in compliance with Article 7 of the GenderEquality in Employment Act.

[제출 서류] 
- 영문이력서 (필수)
- 국문이력서 (선택)

[복지혜택] 
- 상위급, 하기 링크 참조

[문의처 및 지원]
담당자 : 김희연 매니저
이메일 : hykim@heding.co.kr
카카오톡 : https://open.kakao.com/o/sKedIDXf 

[지원 방법]
헤딩 홈페이지 > 헤딩 이력서 불러오기  > 공고에 지원하기 > 지원완료
https://www.heding.co.kr/Company/ComRecruit/MainView/1708/0

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