Customer Service Associate

Be part of something altogether life-changing!

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.

Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics.

In this role, you will have the opportunity to:

• Provide excellent service for customers across products and accounts segment.
• Process customer orders and manage them in line with company policy and systems, following through to
  shipment and to billing, ensuring a quality of service.
• Respond to customer inquiries (email/phone) in a timely and professional manner providing knowledge and
  accurate information to customers.
• Handle customer complaints, managing replacement/returns/credit, also ensuring them documented.
• Build close relationships with customers, commercial partners, and other departments to gain their trust and
  understand your impact on customers and service levels.
• Develop solid product knowledge and a strong understanding of the Supply Chain
• Collaborate across functions to drive improvement in our wing to wing process.

The essential requirements of the job include:

• >7 years of related experience
• Proficient oral and written English and Korean
• Outstanding communication skills
• Experience with working collaboratively with cross-functional teams in global/multi-national companies
• Keen sense of time management and attention to detail
• A calm and analytical approach to problem solving
• Strong excel skills
• Oracle experience is preferred