[WeWork Korea] Area Director (Head of Community)

About Us

At WeWork, we provide inspiring and flexible workplace solutions to help businesses - small, medium or large - thrive in more than 600 locations globally. The future of work is happening right now, and we are leading this moment. United by a common purpose, here we will empower tomorrow’s world at work. Join us on our journey as we give our members the freedom and support to push boundaries in their industries, and work to redefine our own.


About the Opportunity

As the only Area Director in Korea territory, you will lead the Community team, which is the largest function at WeWork Korea consisting of ~60 people, overseeing 18 buildings. You are required to report to the buildings you manage each day and be responsible and accountable for the overall profitability and return on investment of each building in your area. The role is also responsible for providing strategic, cross-functional support for the General Manager to ensure the successful execution of business priorities across the territory and region.

In addition, you will be the owner of the member experience within your portfolio and responsible for ensuring we are meeting our members’ needs, our WeWork global standards, and targets on member experience satisfaction, as well as, retaining our members.

Your work, which will include but not be limited to the duties listed below, will help WeWork to achieve the following:

1. Strategy, Finance, Operations & Sales:

- Be accountable for overall ownership for 18 building(s) in Korea and their P&L(2023 KRW revenues of KRW112.5 bn).
- Create and execute revenue-generating and cost-saving initiatives based on P&L of buildings while monitoring non-outsourced spending (Opex).
- Develop asset management plans & implement short, intermediate & long term strategies to improve the ROI and value of the portfolio while mitigating risk and improving financial efficiencies with a focus on revenue, EBITDA, and cash flow goals.
- Present monthly and quarterly business reviews based on building P&Ls within your portfolio.
- Partner with sales counterparts to achieve revenue targets. Personally engage with key member organizations and prospects to ensure member satisfaction and retention.
- Partner with real estate counterpart to engage with landlords in your area and develop capital investment plans for the buildings in your area to maintain and increase ROI.
- Partner closely with internal territory marketing & communications teams; provide input as needed, uphold brand standards, act as a local spokesperson.
- Lead and execute large, market-wide complex projects in partnership with cross-functional teams to create an improved member experience.
- Budgeting and monthly review of property operations and cash flows including quarterly and annual forecasting.
- Aid and assist in identifying opportunities and deficiencies within the new building opening/handover process.
- Liaise with the key internal external stakeholders to drive accountability and improve Performance.

2. Member Satisfaction & People Leadership:

- Accountable for driving the highest levels of member satisfaction, measured through portfolio and building-level NPS.
- Accountable for member retention.
- Responsible for delivering upon set standards for building operations with an eye to NPS and OPEX optimization in the market.
- Responsible for solving member escalations needing market level support.
- Manage key initiatives related to enhancing community experience, creating operating efficiencies.
- Lead and manage the Community Managers and the entire Community team in your portfolio, while creating
- Create localized processes, rule and learning curricula for Korea development plans to facilitate growth.
- Be accountable for employee satisfaction of team members in your portfolio, measured through market-level eNPS.