럭셔리 브랜드, 트레이닝 매니저(경력 7년 이상)

​* 회사 소개
- 세계 최대 규모의 럭셔리브랜드 그룹사
- 스페인에 본사를 두고 있는 럭셔리 브랜드 회사
- 국내에서 핫한 브랜드로 성장세에 있음.
- 한국 내 매장 16개, 한국 임직원 120명 내외
- 사무실 위치: 중구 광화문 부근


포지션: 트레이닝 매니저(럭셔리 브랜드)

RESPONSIBILITIES

- Design, develop and conduct training programs relating to brand knowledge, collections, selling ceremony etc to frontline and office staff
- Inspire, motivate, train the field sales force via in-store and digital coaching, especially on areas of selling skills & product knowledge and selling ceremonies for retail excellence goal across our brand in APAC
- Deliver effective in-person training and establish close relationships with retail department in order to assess ongoing training needs
- Conduct induction with new joiners and work with Store Managers to ensure smooth onboarding journey
- Delivery of training programs with local adaptation to meet the unique needs from retail, not limit to new store openings, product knowledge, CRM, selling skills training, local & regional workshops
- Conduct follow-ups post training with participants to ensure effectiveness of the program and closely communicate with in-store trainers to monitor performance and collect feedbacks
- Conduct in store coaching to Retail team to ensure high standards of customer service and knowledge to support them to meet their objectives
- Identify training needs of the local market to prepare training plan according to the employees’ needs to support their development to achieve identified goals
- Work closely with APAC regional office in the preparation and monitoring of the Training budget to ensure necessary resources available for implementation of training initiatives & programs
- Select and manage external training suppliers to carry out defined training programs where necessary
- Support the planning of staff engagement programs

REQUIREMENTS

- At least 7 years of experience in retail or hospitality environment, preferably in luxury
- Open, communicative personality
- Holistic business mindset
- Great presentation and public speaking as well as interpersonal skills
- Candidates who are Certified Trainers will be advantageous
- Experience in facilitating both technical and soft skill training
- Client centric attitude, problem solving, flexibility, empathy, energy
- Self-motivated and takes initiative
- Strong MS Office skills (especially Excel & PowerPoint)
- Fluent in Korean & English

지원 문의: FocusHR 앨리스 정(02 565 5414, 이메일 ihjung@focushr.co.kr)