[Medipixel] Field Service Engineer

Job overview 

• Medipixel Business Group is looking for an AI Solution - Field Service Engineer. 
• You are the "Face of Medipixel" to the customer. So, this is a field-based, customer-facing role that installs, services, maintains and modifies Medipixel’s AI solution at customer sites. 

Responsibilities 

• Provide service, preventative maintenance, updates and installations on Medipixel AI solution at customer site. 
• Troubleshoot AI solution failures and provide on-site customer services; responsible for delivering both timely and effective resolution. 
• Manage product stabilization and evolution by listening to feedback from the field and communicating with development teams 
• Provide adequate training of users to ensure optimal system performance. 
• Maintain relationships with customers and ensure timely communication, resolution and proper follow-up to drive customer satisfaction. 
• Manage company assets including devices, software, accessory parts, etc. 
• Establish and foster positive business relationships with customers and peers. 
• Communicate and collaborate with other departments 
• Interfacing regularly with the R&D department to provide the highest level of customer care. 
• Adhere to company policies, procedures, and hospital protocols, to ensure regulatory and compliance requirements are met; ensure documentation of all work performed is captured, including the service report 
• Improve and operationalize pre-delivery testing protocols 
• Perform other service work as needed in support of the broader region and customer base. 

Qualifications 

• Experience in the medical device industry is recommended. 
• A Bachelor’s degree in Radiology or Bio-medical engineering is recommended. 
• Able to execute onsite diagnostics, troubleshooting techniques, service technical information. 
• Good understanding in medical device and system networking and basic radiology theory includes knowledge of the medical imaging workflow. 
• Proficient PC software skills
• Valid driver's license 
• Proficient in English communication is required 
• There should be no reason for disqualification from the overseas business trip