핵심 정보
- 경력
- 경력 3~5년
- 학력
- 학력무관
- 근무형태
- 정규직
- 급여
- 면접 후 결정
- 근무지역
- 서울 강남구
본 채용정보는 마감되었습니다.
인비절라인코리아(유)에서 채용공고가 시작되면 이메일로 알려드립니다.
상세요강
모집에 관심 있는 분은 아래 이메일 주소로 영문 및 한글 이력서를 직접 보내주시기 바랍니다.
이메일: ehsu@aligntech.com
The primary responsibility of the Customer Support Specialist role is to effectively and efficiently respond to customer inquiries and requests received via e-mail or mail including the handling of doctors’ inquiries, request and complaints; initiate contact with customers to obtain additional instructions to ensure that orders are processed. Also leading and developing competency development model such as conducting the trainings for clinic to make higher alignments with Align process. This person is also responsible for participating as required in UATs, BUPs etc. on behalf of the group in order to allow in time launch and execution of projects within the pipeline.
In this role, you will…
Responsible for effective, efficient and prompt response to customer inquiries, requests and complaints received via KaKaoTalk, phone, e-mail or mail to achieve customer satisfaction
Collect, direct the questions, complaints and issues from customers to the relevant departments to get them answered and solved in a timely manner
Ensure timely resolution to customer contact issue whether in-bound or out-bound.
Be alert to trends in requests and issues reported by customers. Sharing on-the-job work experience with departmental peers and management
Initiate contact with customer to clarify treatment goals or vague instruction
Interact with customers and fellow employees in a timely, patient, tactful and professional manner.
Ensure that order are processed and shipments are dispatched in a timely manner
Excellent technical expertise
Competent in the use of the customer support phone and sales force data systems and the corporate web site. Experience using CISCO Jabber phone system and SFDC would be preferred.
Provide input regarding training needs to customer support of training and quality development; initiative development and presentation of information and training when requested.
Conduct the staff training via online and offline
Handle the Credit/Debit note and cancellation billing working closely with Finance/Business Ops
Provide the periodical reports/updates to internal/external customer by email and SMS
Manage the customer on-boarding process ensuring all required information is set in time
Meet departmental standards for personal and team performance metrics including, but not limited to, contact volume handled, turnaround time and quality
Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters
Participate in activities designed to improve customer satisfaction and business performance
Maintain a basic knowledge in orthodontic/dental concepts and topics
Participate in special projects and/or training when requested
Possess comprehensive knowledge of company processes, procedures and product information/materials
Provide support to audit processes and quality management system as required
In this role, you’ll need …
Must have good interpersonal skills and the ability to work cross-functionally
Ability to consistently follow through activities and projects to completion
Ability to perform in a fast-paced, highly customized environment.
Ability to act and speak with confidence and good presenting skills
Possess a service excellence mindset
Ability to communicate effectively and professionally and in a tactful manner with internal and external customers
Organizational skill and fast learner
Good team player.
Written and Speaking English skill is essential
Strong knowledge and hands-on of SFDC & Microsoft is preferred
이메일: ehsu@aligntech.com
The primary responsibility of the Customer Support Specialist role is to effectively and efficiently respond to customer inquiries and requests received via e-mail or mail including the handling of doctors’ inquiries, request and complaints; initiate contact with customers to obtain additional instructions to ensure that orders are processed. Also leading and developing competency development model such as conducting the trainings for clinic to make higher alignments with Align process. This person is also responsible for participating as required in UATs, BUPs etc. on behalf of the group in order to allow in time launch and execution of projects within the pipeline.
In this role, you will…
Responsible for effective, efficient and prompt response to customer inquiries, requests and complaints received via KaKaoTalk, phone, e-mail or mail to achieve customer satisfaction
Collect, direct the questions, complaints and issues from customers to the relevant departments to get them answered and solved in a timely manner
Ensure timely resolution to customer contact issue whether in-bound or out-bound.
Be alert to trends in requests and issues reported by customers. Sharing on-the-job work experience with departmental peers and management
Initiate contact with customer to clarify treatment goals or vague instruction
Interact with customers and fellow employees in a timely, patient, tactful and professional manner.
Ensure that order are processed and shipments are dispatched in a timely manner
Excellent technical expertise
Competent in the use of the customer support phone and sales force data systems and the corporate web site. Experience using CISCO Jabber phone system and SFDC would be preferred.
Provide input regarding training needs to customer support of training and quality development; initiative development and presentation of information and training when requested.
Conduct the staff training via online and offline
Handle the Credit/Debit note and cancellation billing working closely with Finance/Business Ops
Provide the periodical reports/updates to internal/external customer by email and SMS
Manage the customer on-boarding process ensuring all required information is set in time
Meet departmental standards for personal and team performance metrics including, but not limited to, contact volume handled, turnaround time and quality
Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters
Participate in activities designed to improve customer satisfaction and business performance
Maintain a basic knowledge in orthodontic/dental concepts and topics
Participate in special projects and/or training when requested
Possess comprehensive knowledge of company processes, procedures and product information/materials
Provide support to audit processes and quality management system as required
In this role, you’ll need …
Must have good interpersonal skills and the ability to work cross-functionally
Ability to consistently follow through activities and projects to completion
Ability to perform in a fast-paced, highly customized environment.
Ability to act and speak with confidence and good presenting skills
Possess a service excellence mindset
Ability to communicate effectively and professionally and in a tactful manner with internal and external customers
Organizational skill and fast learner
Good team player.
Written and Speaking English skill is essential
Strong knowledge and hands-on of SFDC & Microsoft is preferred
함께하기 위한 방법
- 접수기간 : 2024년 07월 02일 (화)21시 00분 ~ 2024년 07월 22일 (월) 22시 19분
- 접수방법 : 사람인 입사지원
- 이력서양식 : 사람인 이력서 양식
함께하기 위한 여정
- 서류전형
- 1차면접
- 최종합격
지원자 통계
이 공고에 지원한 회원들이 궁금하다면?
로그인 하시고 지원자들의
경력, 성별, 학력 등의 현황을 확인하세요!
- 지원자수
- 5명
- Customer Support Specialist
- 5명
경력별 현황
신입
1년 미만
1~3년
3~5년
5년 이상
연봉별 현황
2,200
~2,600
~2,600
2,600
~3,000
~3,000
3,000
~4,000
~4,000
4,000
이상
이상
성별 현황
지원자수
- 남자
- 25%
- 1 명
- 여자
- 75%
- 3 명
연령별 현황
20대
30대
40대
50대
60대 이상
학력별 현황
고졸이하
2~3년제
4년제
석사
박사
외국어 현황
TOEIC
TOEFL
TEPS
TOEIC Speaking
OPIC
JPT
HSK
기타
TOEIC
600
미만
미만
700
미만
미만
800
미만
미만
900
미만
미만
900
이상
이상
TOEIC
SPEAKING
SPEAKING
IM1이하
IM2
IM3
IH
AL
AM
AH
OPIC
IL이하
IM1
IM2
IM3
IH
AL
HSK
1~2급
3~4급
5~6급
7급 이상
자격증 현황
2종보통운전면허
컴퓨터활용능력..
컨벤션기획사2급
정보기술자격(I..
정보기술자격(I..
기타
자격증 개수
미보유
1개
2개
3개
4개이상
포트폴리오 및 기타문서 제출
- 2 미첨부 1명
- 3 추천서 1명
- 포트폴리오 1명 기타 1명
- 이력서
- 4명
기업정보
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사람인 인공지능 기술 기반으로 맞춤 공고를 추천해드리는 사람인의 채용정보제공 서비스입니다.