29. Client Service Manager [유명 외국계 명품사]

업무내용
This role is to be responsible for developing service level and providing service guidance to stores and the in-house customer service center to take appropriate action toward customers. Provide strategy to improve customer communication. Analyze CS data and develop areas of improvement. He/she should resolve the customer claim/constraints as a representative of the company and conduct the training for store and customer service center employees.
- Establish a Client communication strategy
- Customer Service
- Operational Improvement

응모자격
- Over 9 years of Customer Relations, Customer Service, Call Center experience in retail industry
- Full understanding on the operation flow of luxury/ retail industry
- Fluent in English. Fluency in French is a plus
- Proficiency in MS office skills
- Experience in a management role with a strong track record of delivering results
- Excellent coaching and training skills
- Excellent communication skills with ability to understand technical problems and clearly explain solutions to keep good business relation with employees, Management team, and customers

제출서류
(MS 워드 자유 양식) 영문 이력서를 best29@bestnetwork.net | eagle@bestnetwork.net 양쪽으로 송부해 주시기 바랍니다.