담당업무 O People management - Design and implement the appropriate L&D activities (ex. Daily morning briefing, product trainings, Call Quality coaching…) - Onsite coaching and mentoring people to develop competency and performance - Manage sales turnover, quality and productivity on daily / weekly / monthly / yearly basis - Improve CS advisor’s service level to next level and manage complaints handling - HC management: Budget HC, rostering based on seasonal or product launching and hiring right staffs, training - Develop right incentive plans to motivate advisors O Client Service Center operation - CS center management: service level and process improvement - Client Service strategy planning and evaluation align with Central and market direction in short, mid and long term O NS Budget & KPI management - Manage KPI, and Team budget - Set key strategies or initiatives to provide excellent client service and hit budget O Relationship management with other parties - Collaboration with cross functional teams: Logistics/IS&T/Human resources/ Store manager at monthly touch base for each - Collaboration with central team in order to input local needs: bimonthly Digital Conference Call, Quarterly Business review with Central, workshop, semina. O Reporting - Weekly/Monthly report on sales, call KPIs, and other related topics - Sales forecast to Retail Operations, Accounting, and Warehouse in line with e-com O Project management - Overall company related, enhancement on CS system O Reporting Structure
자격요건 ㆍ학력 : 대졸이상 ㆍ경력 : 경력16년↑ - University graduate with Bachelor’s degree minimum - Around 16~23 yrs Experiences (Minimum 5 years’ experience in management position) in CS Center - Language: Business fluency in both Korean and English - Solid leadership with mature and people focused mindset - Client oriented mindset with commerciality - Good communication and negotiation skill - Computer literacy in business systems and ability to learn new system quickly - Good knowledge of PC (Excel/Access/PowerPoint) - Ability to prioritize and work under pressure to meet deadlines - Maintain & work with highly positive mentality - Self - motivated
우대사항 ㆍ영어능통자(원어민수준) ㆍ관련 학과 전공자 ㆍ관련 자격증 보유자 ㆍ유관업무 경력자 | 
