Head of CRM - 외국계소비재회사

[ 담당업무 ]

1. · Develop, manage, deliver insights and implement segmentation within the company's database while defining the best strategy to connect channel and content - for the right messaging, delivered in the right form, at the right time, for the right person. This will cover the goal of encouraging customer acquisition, customer retention and customer loyalty.
2. · Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organization and captures all required information across omni-channel in the customer life cycle. Ensuring best practices for various CRM formats (on/offline) across omni-channels, and continuously offer 'Next Best Action' for the campaigns or CRM journeys.
3. · Working closely with all departments to ensure the CRM works effectively for all aspects of the company - High interaction with Channels (offline and online) and CSC. Monitor campaigns and promotions and identify ways to maximize customer lifetime value strategies ensuring maximum profitability. Act as an advisor to local teams (incl. digital, RRP and commercial team) to identify most relevant consumers, format/layout and promotions. In addition CRM team will work closely with marketing to develop content based on CRM journey's that achieves the specific objective spelled out during the development of each journeys.

[ 자격조건 ]

• · University degree in Business Administration/ Marketing with minor in Information Systems Management, Technology · Management or related field. Dig Data expertise as a plus.
• · Total 12+ years of experience
• · 5+ years of experience in CRM working in a fast-paced and competitive market setting is must
• · People managing experiences is must
• · Solid background in customer acquisition strategies
• · Technical expertise with CRM and analytical systems
• · Strong communication skills along with a customer-oriented attitude
• · Strong attention to details.

• · Proficiency in English and Korean Language
  
  
  

  [ 전형방법 ]

  1차 서류전형

  2차 면접전형

  
  

  [ 제출서류 ]

  국문.영문이력서.경력기술 포함 (각종 증빙서류는 서류전형합격자에 한해 추후제출)

  이메일: carly.lee@peoplework.co.kr

  채용담당 : 이경아 전무 ( 02-6951-4931/ 010-2726-3565)