Customer Service Officer Your main responsibilities include,
but not limited to:
- Daily vessel schedule check & update - Answering customer inquiries: Responding to customer calls, cases or chat messages
to provide support, answer questions, and resolve issues - Addressing customer complaints or concerns in a professional and efficient manner,
providing and appropriate solutions / alternatives within committed timelines - Collaborating with other departments and manage communication between Different
Teams (Agency, HO, Customers…) - Special container handling – Dangerous Cargo / Out of Gauged cargo ETC - Booking follow up( Booking amend/ voyage transfer etc ) - Face to face meeting with customer to create continuous improvement environment
- Booking update into the New Booking/Load list control system( PLISM )
- Customer service owns the entire lifecycle of interactions with customers and
must not be forwarded to other departments
- Customer notice regarding vessel information / roll over ETC
- Weekly Vessel schedule update for Big account global shipment.
- Check and inform cargo tracking details for urgent shipment case.
Minimum Requirements:
- Bachelor's degree or above in maritime, logistics, supply chain related studies or business administration
- Knowledge of commercial policy and offers
- Fluent in English
** Please send your CV both in Korean & English.
** Only the short-listed applicants will be contacted.
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