[외국계 FMCG] Customer Service Representative 2005년 08월 04일에 설립된 임시 및 일용 인력 공급업업종의 근로자파견,유료직업소개,인사컨설팅,헤드헌팅/컴퓨터,사무용 기기 수리/학술연구용역/행사기획,운영/교육,인력개발사업을 하는 중소기업, 외국인 투자기업, 유한회사기업 입니다. |
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모집부문 및 상세내용공통 자격요건 | Customer Service 0명 ABOUT THE CLIENT:
Our client is a renowned international FMCG company with offices around the world specialising in coffee.
ABOUT THE ROLE:
- Serves customers in inbound and outbound contacts using voice or digital platforms, by promptly identifying, understanding and addressing their specific needs and expectations
- Achieves high customer satisfaction through personalized and professional communication, by applying the brand tone of voice to each touchpoint and situation
- Impacts the customer effort positively by addressing obstacles diligently, asking questions and understanding customer history and by offering efficient and relevant solutions
- Handles conversations with respect, using active listening skills effectively to identify customer trends and behaviors
- Delivers an outstanding level of service to the customer by balancing the respect of quality, business and compliance standards, procedures and reasoned exceptions adequately
- Solves customer complaints with the best balance between, effectiveness, fast and precise solutions based on market’s current processes
- Shows great sensitivity towards the impact that each word and phrasing can have on customers and recipients in general
- Through empathy fosters positive conversations and focuses on effective problem solving
- On the phone: converse with customers in a spontaneous way, asking questions, showing genuine interest in their situation, using storytelling skills to bring our brand to life
- For digital touchpoints: craft effective messages with impeccable grammar, spelling and punctuation, showing appreciation of the customer's priorities and using the appropriate level formality depending on the touchpoint (Email, Chat, Social Media)
- Uses all the skills and information available to obtain First Contact Resolution and avoi| ding customers to call more than one time for their problem to be solved |
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JOB REQUIREMENTS:
- Min 1 year of Customer service environment
- Ability to work multi-task and in a fast-paced environment using different digital tools and software |
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