[IT/고객관리] Customer Success Manager

A global software development firm is looking for a Customer Success Manager. The chosen applicant will be generating sustainable, repeatable, and long-term customer revenue through the delivery of exceptional support services.

Responsibilities:

• Effectively develop and strategically manage customer accounts within APAC for post-go-live services
• Ensure solution usability and uptime by resolving any customer issues in a timely fashion
• Achieve agreed performance levels in line with customer requirements and functional SLAs
• Handle assignment and monitoring of tasks to support consultants
• Identify any design issues in the existing setup and coordinate with functional and technical support consultants for resolution
• Maintain a repository of all project-related documents for use throughout the project, for historical reference, training, and audits
• Work with R&D team to drive enhancements in the product

Requirements:

• Bachelor’s degree or above in engineering, computer science, or related field
• More than 10 years of consulting, professional services, implementation, customer success management, or account management experience
• Experience in planning applications like Kinaxis, Manugistics, SAP APO, SAP IBP, JDA Demand Fulfil, JDA S&OP, i2 Supply Chain Planner, or Oracle SCM
• Prior experience in SSIS, SQL Server
• Strong project management skills
• Native level Korean; business level English

About the Company:

A leading AI-powered platform for integrated business planning and decision-making. The company's innovative solutions harness advanced analytics, machine learning, and big data to help enterprises optimise their supply chain, commercial, and financial operations.

Keywords:

엔지니어링, IT, 기술, 계정 관리, AI, 소프트웨어, 국제

2070220/001
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