IT Service Desk Analyst at LVMH Fashion Group Korea

IT Service Desk Analyst at LVMH Fashion Group Korea

포지션 및 자격요건

포지션 ( 1명 )

담당업무

-Hire, supervise, train, coach, and mentor Service Desk Analysts.
-Analyse performance of Service Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
-Manage the processing of incoming requests to the Service Desk to ensure courteous, timely, and effective resolution of end user issues.
-Manage the employee onboard and off-board process.
-Manage the IT Assets.
-Manage the ITSM.
-Coordinate with Operation Team and/or perform hands-on fixes including installing and upgrading software and configuring systems and applications
-Manage and coordinate the deployment of new desktop systems
-Desktop architecture, research and development.
-Management of Mobile devices, MFP, printers and service contracts.
-User account and access management.
-Track and analyse trends in Service Desk requests and generate statistical reports
-Oversee development and dissemination of KB, user guides for end users.
-Oversee the development, implementation, and administration of service desk member training procedures and policies


우대사항

-Excellent IT service and support experience.
-Excellent understanding of Service Desk environment including operations, processes, etc.
-Minimum of 3 years of IT experience
-1+ years of supervisory experience
-Strong knowledge in Microsoft Windows and Office 365 products
-Strong knowledge of IT hardware set-up and configuration.
-Strong understanding of Apple i-device with DEP.
-B.A. or B.S. in Computer Science, Computer Engineering or other undergraduate degree
-Knowledge in ITIL, MCSA is advantage.

*1년 계약직 포지션이며, 업무 평가에 따라 계약 연장 가능성 있음


전형절차

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