Technical Field Service Engineer

Be part of something altogether life-changing

Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.

Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

필히 국문 이력서 포함 *학력, 경력, 인턴/대외할동, 자격증, 해외경험, 자기소개서 (지원동기, 장점, 또는 입사후 포부 등) , 자유형식

In this role, you will have the opportunity to:

• Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to Life Sciences in the assigned area. 높은 퀄리티의 기술적 서비스로 고객의 만족을 유지
• Technical: Maintains all models specific to a modality in the assigned area
• Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems
• Customer satisfaction: Daily interface with doctors and technicians on equipment status issues
• Acts to ensure satisfaction to primary customers
• LCT: Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team. 
• Business growth: Assists in the growth and direction of business in his/her geographic area. 
• Productivity: Responsible for Warranty and PMS contract cost control. 
• Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts. 
• Installation: Plays a leading role in complex and multi-functional rooms. Shares best practices.
• Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the Cytiva Service Quality Policy Statement.
• Aware of and comply with the Cytiva Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. 
• Complete all planned Quality & Compliance training within the defined deadlines. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. Identify and report any personal quality or compliance concerns immediately to the Quality Organization. Insure timely dispatch closure. Ensure completion of all field modifications instructions (FMI’s) within prescribed time frame. 
• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

The essential requirements of the job include:

• Qualified to Degree level or equivalent. Major in Mechanical Engineering,  Electrical/Electronics Engineering, Bio-Chemistry, Genetic Engineering , Department of Biology, or related 대학 졸업생 (생물학, 분자 생물학, 유전공학, 미생물, 생화학, 전기학, 전자학, 의공, or related)
• Technical analytical skills 분석능력
• Fresh graduate ~ 3 years Field Services experience 신입~3년 경력 * 단 생물학, 분자 생물학, 유전공학, 미생물, 생화학 전공시 3년 경력 이상 가능
• Comprehensive knowledge of a specific modality or multi-modalities
• Network server / programming knowledge & experience is preferred
• Sought by others for guidance and advice
• Fluent in English 영어 비즈니스레벨
• Desired Characteristics : Ability to learn fast and work independently with minimum direction 독립적이며 빨리 배우고 일할수 있는 능력, High work standards and quality , Self-motivated to solve problem 문제해결 능력, Plans and organizes work effectively, Excellent communications, listening and interpersonal skills 뛰어난 의사소통 및 대인 관계 기술, Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs 고객 서비스 능력