슈나이더일렉트릭 Cooling Technical Support Engineer

Job Descriptions

• - You will provide, worldwide, expert level technical support to SE Field Services Representatives (FSRs) and Certified Service Partners (CSPs) for repair, maintenance, and start-up activities on Cooling Products (Precision Air Conditioners as In Room – In Row, and Chillers) intended mainly for Data Center applications.
  
  - You will have to provide adequate guidance, remotely and on-site, in order to solve problems related to the installation, operation and application of the aforementioned products.
  
  
• - If necessary, you will have to work jointly with other company functions (R&D and Offer Quality Engineering, Customer Satisfaction & Quality teams, Marketing and Application Engineering) in order to receive the necessary support, solve the field issues.
  
  
• - You will be in the move of the IoT revolution where all Schneider connected products will provide key information to allow predictive, advanced maintenance & remote troubleshooting. The international aspect of this position means occasional travels all over the world.
  
  

Essential Duties

• - Provide technical support on Cooling Products on BFO(Bridge Front Office), via e-mail/phone/video or through remote connections to SE FSRs and CSPs
  
  
• - Contribute to the creation of technical bulletins (Field Service Bulletin, Method of Procedure and Known Event) describing the problem solving on Cooling Products
  
  
• - Contribute to the quality improvement of the products on current portfolio collaborating with Cooling LOB (Offer Quality Leaders/ CS&Q)
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  - Contribute to the management of the Advanced FSRs Community by creating Knowledge sharing content
  
  
• - Update the content of the FSR database for Cooling Products
  
  
• - Contribute to the development of the training modules collaborating with Training teams
  
  
• - Contribute to release new cooling products with connected capabilities allowing predictive & advanced maintenance enhancing remote troubleshooting capabilities
  
  
• - Contribute to improve procedures for development of FSR Service Tools.

Secondary Duties

• - Participation to validation tests on Cooling Products at customer site.
  
  
• - Visit customers WW to discuss and analyze unsolved technical issues on Cooling Products.
  
  
• - Drafting of technical on-site intervention reports.
  
  
• - Present Advanced FSRs Community topics at monthly meetings, providing continuous feedback to Community leaders about team members participation and involvement.
  
  
• - Share technical knowledge and daily experience within the team.
  
  
• - Team-working, solidarity and networking between team members.
  
  
• - Becoming expert on Cooling products and even on the Cooling solutions.

Stakeholders 

• - Cooling LOB (R&D/Offer Quality Leaders/CS&Q/Marketing/ Application Eng. team)
  
  
• - Design for Service team
  
  
• - Global Supply Chain
  
  
• - Field Services Representatives
  
  
• - Certified Service Partners
  
  
• - Cooling Product End Users.