[DSV] 외국계 / Logistics CS(Customer Service) 물류 사무직

담당업무

Client Management

- Follow up daily CS in/out operation and inventory transaction to check on discrepancies, non-conformities, and reports.

- Identify the Root Cause Analysis and Corrective & Preventive Action for complaints.

- Attend customer meetings such KPI, QBR etc.

- Manage the customs clearance process and proceed required process with forwarders/shipping lines

- Contributes to CI (continuous improvement) to enhance operations and client satisfaction

Team Management

- Manage the team and daily operations

- Handle escalated cases from the team

- Improve team performance.

- Co-work with warehouse operation team

- Manage daily/monthly productivity

Others

- Manage 3PL warehouses

- Lead and manage project and implementation

- Manage KPI, P&L and cost saving with analysis

- Create and maintain regular reports and requested specific reports

- Use financial system and warehouse management system.

- Month End Closing

- Other ad-hoc tasks as required by management

자격요건

- Fluent English in Writing and Speaking

- Good working knowledge of MS Excel and Powerpoint

- Understanding freight forwarding service (Master B/L, DO issue etc)

- Good communications internally and externally

- Well organized with multi-tasking, time management skills and priorities

- A strong problem solver and team player 

- Can-do attitude 

우대사항

인근 거주자 (근무지: 인천 서구 청라 혹은 중구 영종도)

물류 관련 자격 소지자

외국계, 다국적물류기업 유경력자