JLL 통합시설관리 팀 - 서울 오피스관리 대리급

*소속: JLL (존스랑라살)
*부서: Account Management 통합시설관리서비스 팀
*근무지: 외국계 기업 (서울시 중구)
*고용형태: 정규직

*담당업무

Transforming to the Workplace Team of the future

• Embedded “Go To” trusted Workplace partner fostering all-level relationships
• Understands business traits/ cadence/ needs
• Single Point of Contact, as a team, for issues resolution & workplace change within space
• Be part of a highly proactive, responsive, dynamic and agile team
• Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests
• Monitor service providers performance to ensure contractual obligations are met and exceeded
• Liaise between vendors and users for scheduling work date for managing client`s expectations

I am a Workplace Ambassador

• I own my floor/s and take personal responsibility for everyone and everything on my floor/s
• I start the day by meeting and greeting employees at office entry
• I make my daily ‘rounds’ and engage with employees
• I know each person by name, what they do and which Line of Business they belong to
• If something needs repairing, I will get things sorted and follow up accordingly
• I nudge and educate employee behaviour
• By observing the behaviour on my floor, I share my ideas to improve the working environment

Floor Management

• Conduct floor walk daily and report defects
• Liaise and collaborate with Delivery and Technical team for issues resolution
• Ensure seamless consistent level of service is provided at every user touchpoint.
• Ensure that the meeting rooms and social spaces are in ‘ready-to-use’ condition
• Ensure that office equipment is in good working condition
• Responsible to consolidate and respond to all feedback responses and Work Orders
• Collect utilisation data for social spaces
• Acts as basic “counsel” regarding space needs/options as per Workplace Standards
• Conduct monthly rent income according to proportional rate of each entities within the premises.

Events Program

• Brainstorm event ideas to drive the understanding of GRE workplace goals
• Populate Event Calendar for the year
• Ask the Monthly Poll question
• Assess, evaluate, and summarise event for lessons learnt
• Publish Quarterly Community Newsletter to connect closely with our employees
• Collaborate with other business groups to deliver events jointly

Client/Stakeholder Management (in support of the Workplace Lead)

• Pro-actively develop and manage Client relationships ensuring that expected service levels are achieved
• Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
• Deliver an exceptional quality of service to the Client, as reflected by Client feedback
• Actively recover feedback from the end user

Operations Management

• Assigns team members the duties and inspects work for conformance to prescribed standard of cleanliness
• Should have an eye for detail and the ability to effectively deal with clients, other departments and housekeeping staff
• Maintains clear, efficient communication and coordination with engineering and front of the house teams
• Schedules the cleaning of the carpets, upholstery, along with the deep cleaning projects and window cleaning necessary
• Schedules periodic major cleaning projects
• Coordination with vendor partners and investigates concerns regarding housekeeping service and equipment, and takes corrective action
• Ensures proper key control procedures are utilised by the staff
• Co-ordinate with vendors e.g.: Pest control, Horticulture, Floor maintenance, Facade maintenance
• Submit requests for repair and periodic maintenance of cleaning equipment’s
• Must be customer focused and be proactive in establishing customer relationships
• Responsible and accountable for all service request
• Ensure service deliverables are met with SLA and KPI
• Work with all related parties on timely delivery of all services
• To undertake continuous floor inspection to ensure cleanliness and maintenance is correct
• Ensure the delivery of all operational requirements as per the client scope of works across site
• Develop and implement operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency
• Support Regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops and other initiatives as appropriate, through driving implementation and consistency across the Region
• Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc.
• Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management.
• Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures.
•  To prepare for the audits conducted by JLL and GRE regarding facilities’ conformality to local / global statutory requirements.

*자격요건

- 총무/오피스관리/시설관리 관련 경력자 우대

- 관련 자격증 소지자 우대

- 영어 우수자 우대

- MS Office 프로그램 활용 우수자 우대