[Dow Korea] Digital Senior Sales Specialist 채용 (서울 강남)

Responsible for growing and nurturing existing customer relationships by selling new and existing products, as well as generating new customers, through a fully digitalized customer experience. Accountable for processes and tasks inherent in the sales process, including actioning leads and onboarding new customers, educating and positioning customers to partner with Dow through digital channels, and leveraging industry & product knowledge to drive sales. This role typically handles a medium sized customer portfolio mostly consisting of foundational customers. The scope is typically regional and can be market segment specific or cross-market-segments.

Responsibilities and Tasks

• - Develop customer pipeline, adding new foundational customers and developing existing customers to ‘Target Growth’ or ‘Priority’.
  •   > Build strong customer relationships through digital channels and virtual partnership.
  •   > Act as Dow.com ambassador and drive adoption of the platform with customers. Initial Dow.com account set-up for newly onboarded customers.
  •   > Lead price/volume negotiations with customers.
  •   > Maintain and update all pricing in Smartprice
  •   > Communicate product availability and lead times; troubleshoot availability challenges.
  •   > Guide customers regarding options within the defined Service Offering framework
  •   > Gather high-level market intelligence and customer insights; share within Dow.
• - Lead & Opportunity Management
  •   > Grow the portfolio by generating, triaging, routing, developing leads and closing opportunities in line with L&OM guidelines.
  •   > Maintain and update CRM and internal tools.
• - Digital Tools and Platforms
  •   > Obtain and maintain customer forecasts in OMP.
  •   > Monitor sales vs. Forecast/plan through digital tools and take action accordingly. 
  •   > Communicate changes in sales forecasts to Product Management and Supply Chain
  •   > Be an early adopter of new technology, support testing for optimizing commercial tools.
  •   > Participate in Sales, Product/Marketing strategy calls to obtain business and pricing guidelines.
• - Support annual review of Channel purchasing strategy (direct/distribution) and segmentation.
• - Support Order to Cash process to ensure correct invoicing and timely payment collection.

Knowledge, Skills and Abilities

• - Negotiation and sales tactics
• - Solid understanding of products and product application rules
• - Solid business and financial acumen (cost, freight, margin, etc.)
• - Proactive hunter with ‘owner’s mindset’ & excellent cold calling skills; self-driven and efficient
• - Effective conflict resolution skills
• - Technologically savvy & data driven, early adopter of new technology.
• - Proficiency in CRM, DSR, SmartPrice, Dow.com, Microsoft Office

Required Qualifications

• - Bachelor's degree, fluency in English (verbally and in writing).
• - 3+ years of commercial related experience.