ㆍ경력 : 신입/경력 (년수무관)
Location/Division Specific Information
Within our Production Process & Analytics Business Unit we are looking for an experienced and motivated Technical Support Specialist, product line Gauging for Thickness and Basis Weight Measurement (Link: Gauging) with focus on Lithium-Ion Batteries applications and if required extending to other product lines and or applications.
How you will make an impact:
As Technical Support Specialist representative in this position, responsible for delivering and build service perfection over and above our customer expectations.
What you will do:
- Represents our company in a positive, professional manner in looking after Thermo Fisher Scientific customers, both external and internal.
- Record and document customer issues using the SalesForce Case Management system.
- Deliver technical support and/or training to customers to help improve product user experience and drive Thermo Fisher customer experience scores.
- Provide Field Service support on a case-by-case basis and coordinated with the Field Service Team.
- Own product related cases and proactively provide solutions to customers.
- Drive continuous improvement using our Practical Process Improvement Business System.
How you will get here:
Education
Diploma or equivalent education preferable in electronic or electrical engineering.
Experience
- Electronic knowledge (such as PCB) in professional experience or academic experience is required. - industrial automation, electronic, electrical engineering, mechanic engineering
- SW knowledge is plus (Python, Matlab, C++, OPC, Wonderware)
- Analytical device related experience is plus - such as Web Gauge, Thickness Gauge, Analytical/process instrumentation, chemistry, pneumatics, mechanics, aviation and/or electronics
- Field service experience (technical) or strong service knowledge
- Preferable knowledge in Lithium Ion Batteries industrial process
- Outstanding solving skills passionate about electromechanical, software and application issues
- Demonstrate Thermo Fisher Scientific values - Integrity, Intensity, Innovation and Involvement
Knowledge, Skills, Abilities
- Excellent interpersonal communication both written and oral in English and preferable second language
- Ability to work effectively with customers and colleagues in difficult and stressful situations
- Customer friendliness and a professional demeanor
- PC literacy including MS Office 365.
- Ability to travel (both domestic and internationally) up to 15%
- Valid driver's license
At Thermo Fisher Scientific, each one of our 125,000 extraordinary minds has a unique story to tell. Join us to our outstanding mission—enabling our customers to make the world healthier, cleaner and safer.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
