FSCRM(Field Support & Customer Relations Manager)

Position

Responsibilities

FSCRM

(Field Support &

Customer Relations Manager)

Years of Relevant Experience: 8-10 years of experience

Education Requirements: BS/BA in relevant field or equivalent years' experience  

Responsibilities

• Maintain strong relationships with customers, i.e., hotels, golf clubs, etc. in a specified geographic area (territory)
• Ensure execution of Aramark Korea’s strategic value proposition for the Client (headquarters entity) and at the Customer level (the end user, i.e., the hotel, club, etc.) as per the Client Plan
• Encourage change of customer’s behavior to drive positive results; present value of Aramark Korea’s supply chain resources in a consultative fashion; work with customer on converting from existing suppliers to Aramark Contracted Suppliers
• Be an advocate for the customers during contracting initiatives by balancing the supply chain capabilities and the customer’s service needs
• Build and maintain local supplier relationships
• Collaborate with the regional sourcing team to monitor supplier performance and hold vendors accountable on behalf of customers
• Identify opportunities to grow spend through new suppliers and/or new categories of suppliers
• Manage the process, along with support from Aramark Korea’s corporate offices, for new Customer roll-out meetings, including customer/supplier conference calls, kick-off meetings, and follow-up process
• Monitor success of newly rolled-out Customers for Spend ramp up and overall program satisfaction; work with the customers where alignment opportunities exist

• Analyze customer activity, satisfaction, and utilization of programs; identify non-participation and potential causes. Maximize participation with approved Aramark Korea suppliers
• Document FSCR/Customer/Supplier communication in eRM, including comprehensive call reports based on customer visits (e.g. leaders met with, discussion topics, savings identified, other action items)

• As appropriate, manage the accounts which are assigned to you as the Account Manager, i.e. single units, and/or smaller Clients
• Provide internal support to other Aramark teams:
• Regional sourcing team: ensure alignment and support of any local contracting initiatives, e.g. cuttings to switch suppliers, contract renewals, new initiatives
• Quality Assurance: ensure alignment and utilize this resource as needed
• Sales: participate, as needed, in complex Discoveries where local knowledge is required
• Provide strategic supply chain consultative business reviews to executive teams at customer locations in their territory
• Comfort level analyzing and strategically presenting reports and program information at the executive level