ㆍ경력 : 경력 4년 ~ 12년
About Abbott :
Abbott is a global healthcare
leader, creating breakthrough science to improve people’s health. We’re always
looking towards the future, anticipating changes in medical science and technology.
We’re empowering smarter medical and economic decision making to help transform
the way people manage their health at all stages of life. Every day, more than
10 million tests are run on Abbott’s diagnostics instruments, providing lab
results for millions of people
Primary Function/Primary
Goals/Objectives:
Perform the installation,
preventive maintenance, repair, TSB upgrade and customer training on sites.
Record the procedure of troubleshooting, PM and other Activities on sites and
follow up the customer complaints by regulation & Rule in Abbott.
Management of Parts Usage & create the Revenue for the sustainable and
profitable growth
Major Responsibilities:
l Perform installation of Abbott instrument within arrangement date
of customer successfully
l Perform Preventive Maintenance to reduce the costs and get the
better reliability
l Perform troubleshooting and repair for Abbott Instruments for the
good reliability
l TSB Upgrade within a due date for the better performance
l Prepare instruments as operational status for using internal or
external customer training, exhibition or demonstration purpose
l Keep the instruments as updated status and perform scheduled or
needed maintenance procedures. Record data and keep them on the logs
l Keep test tools or equipment as clean and operational status, and
if needed, check the calibration due date not to expired
l Keep operating and working area clean and orderly
l Maintain good housekeeping of the Training Center and work safely
as per the EHS procedures
l Perform other activities assigned and/or instructed by direct
supervisor
l Keep the Test of Record within a Plan date
l Effectively keep the rule with support occupational Environment,
Health, and Safety Program, for keeping employee’s safety and health from
hazardous material
l Follow up & record the customer complaints by Abbott policy
l Perform a call management by TSO in Office and then dispatch call
to the TSS/TAS
l Provide backup first line service to Abbott Ambassadors (Service
interventions requiring less than 4 hours labor time)
l Schedule and perform planned maintenance activities
l Success in this role is measured by service key performance
indications level achievement, customer satisfaction score (NPS) and economical
profitability and growth per district
Educations:
l Degreed graduate in 4 years college or university course in
Electrical, Electronics, Biochemical, medical-Engineering or related science.
l More than 4 years job related experience is preferred
Background:
l Knowledge and experience of the repairing instrument activity is
desirable
l More than 4 years experience at field service engineering or
technical marketing area in multinational company
l Previous experience should demonstrate the ability to understand
the instrument operation and to fix the instrument
l Basic knowledge of the diagnostic products
l Basic knowledge of the electrical and/or electronics is desirable
l Considerable manipulative skill with fingers and tools is
necessary
