덴비코리아 CS Coordinator 2년-4년 사원급 (Order management)

Position : Customer Service Coordinator (Order Management)

Reporting to Head of F&O, the position is responsible for implementing sales operation processing, order management and consumer satisfaction management utilizing ERP system by working cross-functionally with departments across the company.

Key Responsibilities:

·      Execute day-to-day sales operation processing and order management with connecting into company's related ERP & POS system

·      Coordinate sales operation process and distributions to e-commerce market channels to ensure the highest performance

·      Organize on time delivery management, return & exchange handling for e-commerce market channels

·      Oversee day-to-day operations, month end closing and problem solving related with customer issues for all channels

·      Support publishing documentations related to monthly reporting, quarterly analysis and quality guidance materials

·      Communicate cross functionally with stakeholders mainly with sales team, SCM team, warehouse and customers

·      Support process improvement & ERP/ POS system maintenance

▶ 담당 업무

•   -  E-Commerce (온라인) 채널에 대한 출고, 교환/반품 관리
    -  자사몰 오더 출고, 교환 판품
•   -  B2B 방식으로 납품하는 온라인몰 (마켓컬리, 11번가 슈팅배송) 채널에 대한 출고, 교환/반품 관리
•   -  TVHS 사전 서류 준비, 매출등록, AS 건 수주 업로드
•   -  ERP 매출 등록 및 월마감 처리
•   -  오더 관련 내/외부 관계자들과 운영 효율화를 위한 긴밀한 협업
•   -  CS 처리

 
 Key Requirements:

·      2-3 year college degree

·      Proven more than 1 year’s work experience in multinational company, has solid knowledge in order management & consumer satisfaction management in retails & ecommerce business

·      Excellent communication skills

·      Excellent MS office (Excel in particular)

·      Highly organized, detail oriented and can work with a high degree of accuracy

·      A team player with high level of dedication

·      Be able to meet strict deadlines

·      Strong analytical abilities & good interpersonal skills

·      Personal Attributes

-     Team player who enjoys collaborating with cross functional teams

-     Proactive, positive and supportive

-     Self-motivated, can-do attitude and proven problem-solving experience

-     Energetic, passionate about learning

▶ 자격 요건

·      학력: 초대졸 (2-3년) 이상

·      유관 경력 1년 이상 (온라인, 백화점몰, 자사몰 등) 경력자

·      세원 ERP 혹은 타사 ERP 사용 경험자

·      컴퓨터 활용 능력 및 문서 작성 우수자

·      CS 업무 경험자

·      밝은 성격과 원만한 커뮤니케이션 가능하신 분

·      꼼꼼하고 책임감 있는 성격이신 분

·      어느 조직에서나 조화를 이뤄갈 수 있는 분